Question 1

How different is this from freelancing platforms?

Accepted Answer

Freelancing platforms merely list the professionals that organizations can choose from. It is not feasible for organizations to vet hundreds of freelance professionals, review their work, and pick the right one. With AiDOOS, organizations simply post the tasks, and the platform takes care of the rest.

Question 2

How does the model save on my software maintenance?

Accepted Answer

Current models have huge overhead costs, and customers end up paying for overheads and non-productive time too. With AiDOOS, customers pay only for the tasks done on the platform, thus saving up to 50% or more on annual software maintenance.

Question 3

How's the work assigned on AiDOOS?

Accepted Answer

Our platform categorizes Subject Matter Experts based on skills, expert level, work history, etc. It identifies the right SME based on the task technology, skills and expertise required.

Question 4

How are SLAs monitored and maintained?

Accepted Answer

AiDOOS has built-in AI-powered project management, which keeps monitoring the due date, progress being made, follows up with SMEs to ensure SLA's are adhered to.

Question 5

How does the platform guarantee delivery?

Accepted Answer

Apart from an AI-powered project management engine, the platform also has a mechanism to intervene where required to remove the task from an SME and reassign it to a different one. It ensures the delivery of tasks on time unless in extreme and exception scenarios which are conveyed to organizations.

Question 6

Can I withdraw a task?

Accepted Answer

Yes, tasks can be withdrawn at any time.. There is no penalty if the task is withdrawn before an SME picks it up, and the task amount is added back to the wallet immediately. However, if an SME has already picked up the task, the organization pays the full task amount.

Question 7

How do I make payments?

Accepted Answer

Update the wallet with sufficient funds before publishing the task. Upon publishing the task, the cost of the task is deducted from the wallet and is kept with the platform. When SME delivers the task, and the task is accepted, that amount is paid out to SME.

Question 8

How can I interact with the assigned SME?

Accepted Answer

There is a Live Chat capability built into the platform at the task level. You can regularly interact and closely work with SMEs to resolve the queries towards ensuring SMEs are on the same page with you.

Question 9

Can I hire an expert on a full-time basis?

Accepted Answer

No, our model is to find the right expert for the right task. However, our model also finds experts based on familiarity, i.e., assigns the same experts for repeated work from organization/project.

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