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ERP-SAP

Real User Monitoring Troubleshooting

Real User Monitoring Troubleshooting

This page contains some hints for troubleshooting when for example some pages or views are empty.

As starting point you should classify the problem:

  • Is it a general problem in the application that seems to affect all or several different parts of the application?
  • Or is it rather missing data on some particular views?

Missing Data

Is the configuration for managed system executed?

Is the communication arrangement for scenario SAP_COM_0527 created and :

  • Property Collect Performance Data is set
  • Job is scheduled on minute base
  • You have not entered a path under the scheduler i.e. the Service URL is like https://eu10.alm.cloud.sap:443/
  • Try to save the communication arrangement again

Setup with /SDF/ALM_SETUP

  • Has the setup been executed with transaction /SDF/ALM_SETUP?
    • When selecting the Destination and hitting enter the LMS ID should be displayed on the screen and in step 3 a green tick must be displayed.
    • Is the use case Performance Monitoring activated?

Scheduled Jobs

Are the scheduled jobs running?

  • Check SM37 for jobs with program name /SDF/CALM_SCHEDULER and User Name = *
  • Is it the right client?
  • In case data sis sent to multiple destinations the job name contains the destination name.
  • Is Job period correct? (<5 min).

Application Log

Problems during setup, data collection or push are logged in application log.

  • Check SLG1 for object /SDF/CALM

Time zone settings

Wrong time zone settings might be the reason for missing data.

Execute report RSDBTIME or TZCUSTHELP . If they report an issue like
ERROR: ABAP system timezone setting inconsistent!
ABAP system timezone (DB table TTZCU) is: CET
This is inconsistent with date and time of ABAP-Processor and database!
or
System time zone or UTC timer is incorrect.

Correct the time zone settings for that system(client).

Real User Monitoring Setup & Configuration

Real User Monitoring - Setup & Configuration

Prerequisites

Before you can set up Real User Monitoring in SAP Cloud ALM, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance.

This is done by setting up the Landscape Management Service. Please follow the Setting Up Landscape Management guide in SAP Help  on how to perform the setup.

Setup

Connect Managed Services / Systems

Please follow the documentation below on how to connect the managed services and systems to SAP Cloud ALM.

After connecting the managed services and systems, you have to activate the Real User Monitoring data collection for the managed services or systems that use PULL data collection. This is described in the next section.

  • SAP BTP, ABAP Environment*
  • SAP BTP, Neo Environment
  • SAP Business Suite*
  • SAP Integrated Business Planning for Supply Chain*
  • SAP Marketing Cloud*
  • SAP S/4HANA*
  • SAP S/4HANA Cloud*
  • SAP S/4HANA private cloud edition*
  • SAP Sales & Services Cloud
  • SAP SuccessFactors Employee Central Payroll*

* To setup Real User Monitoring please follow the monitoring setup guide and make sure 'Collect Performance' is flagged.

Activate Real User Monitoring Data Collection

For services and systems that use PULL data collection, you will have to activate the monitoring data collection, after creating the endpoint in Landscape Management.

Currently the following services or systems use PULL data collection:

  • SAP BTP, Neo environment
  • SAP Sales & Services Cloud

To activate the data collection proceed as following:

  1. Open the "Real User Monitoring" application from the launchpad
  2. Add the relevant cloud service or system to the scope
    1. Open the scope selection
    2. Search for your service or system
    3. Mark the checkbox in front of the service or systems
    4. Click "Apply"
  3. Open the configuration panel, by clicking on the rack-wheel icon in the upper right corner
  4. Open the "Systems" panel and activate the data collection for your service or system by switching the slider from "OFF" to "ON"

Housekeeping

Under Configuration it is possible to specify the retention time in days for single executions (maximum 14 days) and aggregated executions (maximum 370 days).

After the configured days for single executions data is aggregated per hour for that dimensions:

  • Service
  • UI Application/Request Name
  • User Action
  • User Name

After the configured days for aggregated executions data is deleted.

Be aware that SAP provides you in fair usage concept 8 GB HANA memory per month. If you extend the given memory you might need to subscribe additional memory blocks with our BTP service SAP Cloud ALM memory extension.

FAQ's

There is no direct impact on the end-users.

For ABAP based systems a job is scheduled collecting every few minutes (depending on the entered collection period) for each use case the data. These collections are started via aRFC if enough work processes (WP) are free. The runtime depends an the amount of data to be collected.

The user names are hashed in case that the user doesn´t have the role to access the sensitive data; Only the user has the role of Real User Analyst Sensitive or Real User Analyst Administrator is able to see the real user names.

The user actions are dependent of the application. Therefore all user actions are displayed per application.
In the Analysis View you can create your own query to display for example all executed applications and actions.

The percentage in the upper right corner is the percentage spent net in that component. Some requests are executed in parallel and some time is spent on network (between the boxes).

Customer Support

In case you encounter problems using or setting up Real User Monitoring in SAP Cloud ALM, please report an incident using one of the following components:

  • SV-CLM-OP-RUM - Real User Monitoring UI
  • SV-CLM-OP-PM – Performance Monitoring Service

Please select your SAP Cloud ALM tenant when reporting the incident.

Read article

Real User Monitoring - Videos

Real User Monitoring - Videos

How-To-Setup Real User Monitoring

Set Up Monitoring for SAP S/4 HANA, SAP Business Suite or SAP Employee Central Payroll

  • Prerequisites for this video:
    • Download the SAP Cloud ALM service key
    • Find prerequisites in the ABAP system here

Set Up Application Monitoring for SAP S/4HANA Cloud, SAP IBP and SAP Marketing Cloud

  • Prerequisites for this video:
    • Download SAP Cloud ALM service key
    • You need a user with the role SAP_BR_ADMINISTRATOR in the SAP Marketing Cloud tenant.

How to Use Real User Monitoring

In this video, you will learn the first steps of Real User Monitoring, including:

  • Time and scope selection
  • Status Overview
  • Request Overview

In this video, you will get to know the analysis page and learn how to:

  • Select the applications whose usage data you are interested in
  • Select metrics you are interested in
  • Save the result as a custom view to access it easily in the future

In this video, you will get to know the front-end view of real user monitoring and learn how to:

  • Display the most important front-end usage and performance metrics
  • Display the usage of operating systems and web browsers - both the distribution and for specific users

Read article

Real User Monitoring Content

Real User Monitoring Content

Content

Real User Monitoring in Cloud ALM collects data for these request types:

  • SAPUI5/Fiori
  • SAP Web Dynpro
  • SAPGUI for HTML
  • HTTPS

Supported Solutions

  • SAP BTP, ABAP Environment
  • SAP Business Suite
  • SAP Integrated Business Planning for Supply Chain
  • SAP Marketing Cloud
  • SAP S/4HANA
  • SAP S/4HANA Cloud
  • SAP S/4HANA private cloud edition
  • SAP SuccessFactors Employee Central Payroll

Product Request Type Description
  • SAP Business Suite
  • SAP S/4HANA
  • SAP S/4HANA Private Cloud Edition
SAPUI5 Frontend Measurements of Fiori and SAPUI5 components
  • SAP Business Suite
  • SAP S/4HANA
  • SAP S/4HANA Private Cloud Edition
WebDynpro Frontend Measurements of ABAP WebDynpro
  • SAP Business Suite
  • SAP S/4HANA
  • SAP S/4HANA Private Cloud Edition
WebGui Frontend Measurements of SAP GUI for HTML
  • SAP Business Suite
  • SAP S/4HANA
  • SAP S/4HANA Private Cloud Edition
HTTPS Backend Measurements of https requests
  • SAP Business Suite
  • SAP S/4HANA
  • SAP S/4HANA Private Cloud Edition
Dialog Backend Measurements of SAPGUI requests
  • SAP Business Suite
  • SAP S/4HANA
  • SAP S/4HANA Private Cloud Edition
WS Backend Measurements of Web Service requests
  • SAP BTP ABAP Environment
  • SAP Integrated Business Planning for Supply Chain
  • SAP Marketing Cloud
  • SAP S/4HANA Cloud
SAPUI5 Frontend Measurements of Fiori and SAPUI5 components
  • SAP BTP ABAP Environment
  • SAP Integrated Business Planning for Supply Chain
  • SAP Marketing Cloud
  • SAP S/4HANA Cloud
WebDynpro Frontend Measurements of ABAP WebDynpro
  • SAP BTP ABAP Environment
  • SAP Integrated Business Planning for Supply Chain
  • SAP Marketing Cloud
  • SAP S/4HANA Cloud
WebGui Frontend Measurements of SAP GUI for HTML
  • SAP BTP ABAP Environment
  • SAP Integrated Business Planning for Supply Chain
  • SAP Marketing Cloud
  • SAP S/4HANA Cloud
HTTPS Backend Measurements of https requests
Read article