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With the Status of Support Connectivity application and with a direct synchronization of landscape data and SAP EarlyWatch Alert data, customers who have a small, standard SAP landscape and do not require application lifecycle management or IT Service Management functionality of SAP Solution Manager, can benefit from basic services for their on-premise landscape.

If the system’s status in the Status of Support Connectivity application shows that a system is not sending data to SAP yet, users will be assisted in properly configuring data synchronization.

Further information:

• Access
• Blog

The SAP EarlyWatch Alert workspace provides a comprehensive overview on your system landscape regarding stability, configuration, hardware utilization and performance.

Drill-downs into KPI time series for a long time range are provided, e.g. database growth, SAP HANA CPU and memory utilization and response times.

Further information:

• Access
• Presentation
• Blog

Maintenance Planner enables easy and efficient planning of all these changes in your SAP system landscape.
All calculations of changes are based on information provided by the SAP Solution Manager Landscape Management Database. The results of the Maintenance Planner are consumed by the Software Logistics Toolset.

SAP Readiness Check provides a suite of self-service tools to assist with scoping and planning your next step on the digital transformation journey.

SAP Readiness Check for SAP S/4HANA supports customers who plan to convert existing SAP ERP 6.x systems to SAP S/4HANA. It can be used to check both your production (or copies thereof) and your non-production systems for SAP S/4HANA conversion compatibility and necessary conversion preparation steps. The results are consolidated in an interactive dashboard for internal consumption or when collaborating with SAP or a partner.

For detailed guidance on implementing and executing SAP Readiness Check for SAP S/4HANA, see SAP Note 2913617.

SAP Readiness Check for SAP S/4HANA upgrades provides SAP S/4HANA customers with insight into potential areas of consideration when comparing the existing system with the updated applications provided by the target release, and the possible preparation steps that may be required.

For detailed guidance on implementing and executing SAP Readiness Check for SAP S/4HANA upgrades, see SAP Note 3059197.

SAP Readiness Check for SAP BW/4HANA supports customers planning to transform an existing SAP BW 7.X systems to SAP BW/4HANA. It can be used to check both your production (or copies thereof) and your non-production systems for SAP S/4HANA conversion compatibility and necessary conversion preparation steps. The results are consolidated in an interactive dashboard for internal consumption or when collaborating with SAP or a partner.

Further information:

SAP Help Portal

Key Feature Overview

Launch SAP Readiness Check for SAP S/4HANA  /  SAP S/4HANA upgrades

Launch SAP Readiness Check for SAP BW/4HANA

The SAP KPI Catalog is a cloud service offering definitions, technical documentation and comprehensive descriptions of KPIs (key performance indicators) and associated metrics available to you in various SAP applications. This consists of both technical information such as how a KPI is measured, and information on the significance of the KPI for your enterprise.

The catalog offers search and filter capabilities to find KPIs for specific products, industry solutions, and end-to-end processes. The KPI catalog is thereby the central point of reference for your business-relevant key figures. SAP Solution Manager applications, such as Business Process Analytics, use the KPI catalog as an integrated tool to support users to search and find the right KPIs and use them directly in the respective application. The KPI catalog provides the description, the purpose and definition of the KPI as well as the technical information, which the application requires to measure and display the KPI.

The KPI catalog is integrated into the KPI Workspace where you get additional information like an overview of the KPIs used in your system landscape. This shows you the KPIs you already use and it can help to proactively identify compatibility issues in the KPI usage.

Further information:

• Access
• Presentation
• Documentation

Roadmap Viewer contains procedures and methods to help you bring improvements and innovations into your company. The implementation road maps are organized based on their general or product-specific relevance for projects and their respective solution(s).

The selected implementation roadmap gives you the end-to-end understanding and guidance of the activities, deliverables, and associated tasks. The content within the implementation roadmap is assigned to separate phases, workstreams, or other criteria. You have the ability to filter on a variety of tags to display only content relevant for your current activities and landscape.

The implementation roadmap serves as the foundation for your project and you have the option to upload it into SAP Solution Manager for project management purposes. The result is a project plan in the form of a work breakdown structure (WBS), which you can use as a starting point for your project delivery.

Further information:

• Access
• Presentation
• Documentation

The Customer COE Incident Quality Dashboard offers an at-a-glance overview of quality-related key figures for confirmed incidents and provides insights on the overall SAP incident processing at customer.

The redesigned application includes peer benchmark information on SAP incident processing efficiency and quality.

The peer benchmark information is available for:

• Process Quality:
  • Duration: time at SAP, time at customer
  • Documented: known bug, unknown bug
  • Confirmation Status: confirmed manually, confirmed automatically
• Error Categorization: how-to request
• Priority Distribution: very high, high, medium, low

For more information about related criteria and Primary CCOE certification steps, visit the CCOE portal on the SAP Support Portal.

Custom Code Analytics gives you an overview of the custom code footprint of your ABAP business systems and provides insights about code quality and usage. You can access the application for the systems where you have the Display System Data authorization. The application uses Custom Code Management (CCM) data sent from your SAP Solution Manager.

You can:

• get an overview of custom code objects (for example, by type, by usage, by quality).
• examine the distribution of custom code objects per package or application component.
• get a trend for the number of custom code objects (increase or decrease).

Further information:

• Access
• Presentation
• Getting Started Guide

The Data Volume Management (DVM) application for S/4HANA in the SAP ONE Support Launchpad provides an overview of the key HANA-specific metrics as well as details on specific measures to tackle HANA memory and disk-related challenges. It provides details on the most beneficial objects and measures to reduce the size per area. For example, the potential to reduce the HANA memory usage or disk usage is immediately available without need for user input. As are the relevant objects to use to achieve the projected reduction.

An integrated simulation function allows the user to plot and instantly see the results of “what if” situations, e.g. to see the effect on the expected reduction potential when the end user decides to go with a higher or lower residence time compared to the SAP proposal. The effects on the changes are immediately reflected in the main saving applications to visualize the results. At any time, the end user can decide to reset the simulation to the SAP best practice defaults or to save the changed values to get all related cards (graphs related to saving potential in the main screen of the DVM application) updated with the new calculated results.

Further information:

• Access
• Presentation
• Documentation

First of all, SAP Cloud ALM leverages the general benefits of cloud solutions:

• You do not need to invest in hardware. And delays for ordering the hardware diminishes as well
• You do not need to care for basic setup, complex configuration, and basis operations
• There is no need to build up technical knowledge
• You do not need to plan and execute regular technical upgrade projects

But the value of holistic IT management is even bigger in cloud-centric landscapes:

• Application lifecycle management ensures business continuity. Proactive detection of upcoming problems, root-cause analysis to identify the source of disruptions, and accelerated problem resolution enables you to minimize downtime of their end-to-end business processes.
• SAP Cloud ALM accelerates implementation and change projects. This results in faster time-to-market.
• The central platform ensures efficient execution of the IT jobs remaining at the customer. And it ensures transparency of hybrid environments integrating multiple cloud services.

An interactive table supported solutions is available in the SAP Help Portal. SAP Cloud ALM started with the focus on SaaS offerings of SAP, but now also covers on-premise solutions. This is the foundation for proper ALM of hybrid solutions.

No. SAP Cloud ALM is part of SAP Enterprise Support. The usage rights are included in the SAP Cloud Service subscription and in SAP Enterprise Support. You can learn more about the usage rights of SAP Cloud ALM here.

The scope encompassed to SAP Enterprise Support is also valid for Product Support for Large Enterprises and our premium engagements SAP ActiveAttention, and SAP MaxAttention.