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Products-Accelo

Accelo Support Policy: Comprehensive Guide to Accelo's Support Offering

Welcome to Accelo Support

Accelo's support for the service includes both Technology and Application support, ensuring that the service operates satisfactorily as per the documentation. The support is provided by qualified engineers in a timely and professional manner, as outlined in the Accelo Support Policy and Terms.

Support Plans and Availability

Accelo offers two types of support plans: Basic and Premium. Basic support is included with the Accelo service and provides direct access via email or web form. On the other hand, Premium support, available for an additional fee, offers more personalized assistance including direct access to support via telephone or live chat and interactive remote diagnostics support.

Support Hours and Response Times

Accelo's global support team provides coverage 24 hours a day, 6 days a week across multiple time zones. Response times are based on commercial efforts to provide a non-automated response during published business hours. However, ongoing follow-ups do not have specific SLAs for response or resolution times.

Support Offering for Basic and Premium Customers

Accelo offers electronic, email, or telephone support to clarify documentation, guide users in system operation, identify causes of errors, and provide resolutions for reported errors for both Basic and Premium support customers.

User Responsibilities

Customers are responsible for the proper supervision and management of the Accelo System, training personnel, providing support information, implementing client technologies, notifying support of issues, and maintaining communication to resolve problems effectively.

Support Limitations

Accelo focuses its support on software-related issues and does not provide consulting, system design assistance, or help with non-Accelo products. Limitations also include no support for hardware installation, user-specific customizations, or discontinued functionality. Support is not provided for environments outside of the supported environment.

Simplify Payment Solutions with Accelo and Authorize.net

Efficient Payment Processing

Accelo, in partnership with Authorize.net, offers a seamless solution to help businesses streamline their payment processes. By adding an Authorize.net button to invoices, clients can easily and securely make payments, reducing collection time and ensuring quick receipt of funds. With this integration, you can effortlessly import and export data from various tools, making payment tracking and processing more efficient.

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Accelo Time Tracking: Optimizing Client Work Management with Accurate Time Insights

Accurate Time Tracking for Efficient Client Work

Accelo's time tracking software offers a comprehensive solution to connect your entire client journey, ensuring accurate capture of your team's efforts, automated timesheets, and precise billing for services rendered. By utilizing Accelo's time tracking features such as billable vs. non-billable time tracking, daily and weekly timesheets, email and meeting time capture, employee rates, and timers, businesses can streamline their time management processes and maximize productivity.

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Streamlining Expense Tracking and Billing with Accelo

Efficient Expense Management

Accelo offers a comprehensive solution for tracking and managing expenses, making client billing a clear and efficient process. By streamlining the way expenses are logged and billed for materials and services, Accelo eliminates the headache of managing multiple expenses for multiple clients.

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Enhance Project Efficiency with Accelo's Dynamic Project Management Solution

Streamline Project Lifecycles and Enhance Collaboration

Accelo offers a powerful project management solution that allows you to streamline project lifecycles and enhance collaboration with seamless tracking of projects, time, expenses, tasks, and materials. By providing team members with a centralized platform to track project progress and allocate resources efficiently, Accelo ensures that projects stay on track and within budget. The dynamic client engagement tools enable constant updates and clear communication to promote transparency and trust.

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Streamlining Client Billing with Accelo's Invoicing Software

Automate Invoicing for Efficiency

Accelo's invoicing software offers a seamless solution to automate the invoicing process, reducing administrative work and saving valuable time. By setting up automated invoices and reminders, businesses can streamline their billing procedures, allowing for more billable hours and faster client payments. This automation feature eliminates the need for manual invoice generation, freeing up your team to focus on more critical tasks.

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