Automated Ticket Management
Accelo's ticket management software allows businesses to automate ticket triage, assign tickets based on custom categories and triggers, and process them efficiently. This automation reduces administrative workloads and enables faster issue resolution, ultimately enhancing client service levels.
Shared Team Inbox
Collaboration is key in providing consistent client support. Accelo offers a shared team inbox that streamlines communication, enabling teams to manage and respond to requests efficiently. By centralizing support requests, teams can work together seamlessly to address client needs.
Ticket Resolution Insights
Accelo's ticket management software provides valuable insights into resolving tickets, helping businesses identify recurring issues and predict ticket volume. By tracking time spent on ticket resolutions and setting custom categories, businesses can optimize their support processes for better client service.
Accurate Billing for Ad-Hoc Requests
Tracking billable hours for ad-hoc requests associated with tickets is essential for accurate client billing. Accelo enables businesses to monitor team hours spent on ticket resolution, adjust rates based on ticket types, link work to retainers, and generate invoices promptly for completed work. This feature ensures transparency and efficient billing practices.
Client Optimization and Sales Efficiency
In addition to ticket management, Accelo offers robust sales capabilities that streamline the tracking and closure of deals. Businesses can free up billable time, enhance client visibility, and convert curiosity into profits by leveraging Accelo's integrated sales tools. From managing access permissions to handling approvals and sign-offs, Accelo covers all aspects of client management and sales efficiently.