Expert-Curated Knowledge Base
Altium offers a comprehensive Knowledge Base accessible 24/7 to all users. This resource is designed to provide instant access to expert insights and solutions tailored to common questions and challenges faced by PCB designers. Crafted by technical product specialists, the Knowledge Base serves as a go-to guide for resolving issues efficiently. Real customer inquiries are analyzed daily to deliver fresh, targeted solutions with easy-to-follow step-by-step instructions.
Altium’s Documentation Center
Altium provides an extensive online Documentation Center available round the clock to all users. This resource is expertly crafted to offer answers at users' fingertips, whether they need a quick overview of a concept or detailed guidance on a specific feature. The documentation hub allows users to effortlessly navigate through high-level insights and precise technical details, saving time and solving problems effectively. Users can gain confidence in their PCB design journey with Altium's trusted online support.
Altium Academy
Unlock your potential with Altium Academy's YouTube Channel, a premier online learning destination for PCB designers and engineers globally. With 12,500 videos and 75,500 subscribers, Altium Academy offers knowledge sharing from seasoned professionals and industry experts on a wide range of topics. Whether you are a beginner or looking to enhance your skills, Altium Academy provides resources to help you grow and succeed in the field.
Altium Community Forums
Altium's Community Forums are available 24/7 to users with an AltiumLive Login, allowing them to engage with developers and engineers using Altium tools daily. The user community comprises engineers from start-ups to large enterprises, fostering a collaborative space for discussion. From reporting bugs to suggesting product features, the dedicated forums offer a platform for users to interact, share insights, and learn from one another.
Chat Support
Altium provides instant support through its ChatBot solution, which assists users in resolving common issues such as installation queries, licensing questions, and software errors. The ChatBot guides users through a series of automated questions to understand their needs accurately and provide tailored solutions promptly. Altium Designer Enterprise Subscription Level customers receive priority support through this service.
Support Tickets
Users can submit support inquiries efficiently via Altium's ticketing system. By describing the issue in detail, the product support team prioritizes and investigates each case thoroughly, providing updates throughout the resolution process. Users can track the status of their tickets and submit additional information as needed, ensuring a streamlined support experience.