The Need for Effective Customer Training
In today's competitive business landscape, the key to success lies in effective customer training. Companies that provide thorough and engaging product training to their customers not only see increased product adoption rates but also enjoy higher customer retention. Research has shown that post-training, a significant percentage of customers not only use more product features but also use the products more frequently. However, creating and updating customer training materials can be challenging, especially in the face of frequent product updates.
Empowering Customer Training with Articulate 360
Articulate 360 offers a powerful solution to address the challenges of customer training. With its AI Assistant feature, Articulate 360 enables businesses to effortlessly generate engaging training content from product-specific materials. By collaborating with product experts within the Articulate 360 platform, companies can efficiently create and update customer training content in response to product updates. The platform's intuitive interface allows users to develop interactive microlearning experiences or detailed multimedia tours of their products, complete with custom interactivity, software simulations, and screencasts.
Key Features of Articulate 360 for Customer Training
Articulate 360 offers a range of features that make customer training simple, fast, and effective. The platform's intuitive authoring tools and integrated AI Assistant streamline the process of creating sales training materials. Businesses can design engaging learner experiences tailored for quick consumption and deep learning. Additionally, Articulate 360 supports integrated collaboration, allowing product experts to provide feedback on training materials directly within the platform. Companies can publish their training content to any platform, whether it's their website or the integrated delivery platform, Reach 360.
Success Stories with Articulate 360
Organizations like Gainsight have experienced significant benefits from leveraging Articulate 360 for customer training. By moving to the platform, Gainsight's instructional designers saved time creating and updating courses for quarterly product releases. The company also saw substantial improvements in training results, with a 67% increase in customer course completion rates and a 56% rise in the number of learners returning to their customer-facing learning management system.
Join the E-Learning Community
Articulate 360 also offers access to E-Learning Heroes, a vibrant community of over 1.4 million e-learning professionals. Members can find support, inspiration, and a wealth of free templates and downloads to enhance their training initiatives. By joining this community, businesses can tap into a valuable resource for further improving their customer training strategies.