Enhancing Customer Satisfaction and Energy Efficiency
AutoGrid Flex, available through Uplight, offers a comprehensive solution to boost residential and business customer satisfaction while providing energy efficiency at scale. Leveraging energy reports backed by behavioral science and user research, AutoGrid Flex helps in launching clean energy journeys and delivering consistent energy savings.
Successful Track Record and Impressive Results
With over 15.4 million treatment customers and 232.3 million reports sent, AutoGrid Flex has facilitated 7.8 Terawatt-hours of energy savings. The platform's Home Energy Report program achieves significant savings per household, ranging from 1.3 to 1.8%, by engaging customers with personalized insights and cost-effective recommendations. This focus on customer experience leads to a remarkable 16% increase in satisfaction compared to standard programs.
Empowering Customers Through Data Insights
AutoGrid Flex's Business Energy Report (BER) provides personalized energy usage insights and savings recommendations to business customers via email, a preferred channel. BERs drive engagement with clickthrough rates doubling the industry standard, leading to 30% higher enrollments in energy efficiency programs and over 90% customer satisfaction scores. The platform educates underserved customers about their energy usage and ways to save, enhancing energy literacy.
Key Benefits of Partnering with AutoGrid Flex
By partnering with AutoGrid Flex, businesses and utilities can reach both residential and business customers with personalized, data-driven insights, accelerating decarbonization efforts. The platform guarantees 1.3 to 1.8% energy savings per household, maintains strong customer satisfaction with a Net Promoter Score of 70+, and motivates action with clickthrough rates over 2x the industry standard. Additionally, AutoGrid Flex offers a multichannel approach with customizable reports tailored to drive engagement.
Connected Customer Journeys and Market Engagement
AutoGrid Flex's integrated solutions work harmoniously to enhance customer experiences. Home Energy Report recipients are 25% more likely to purchase rebated energy-efficient products through a Marketplace. This integration ensures a seamless customer journey and maximizes the impact of energy efficiency programs.
Resource Exploration and Support
Explore additional resources provided by AutoGrid Flex, including case studies, blog posts, and FAQs to learn more about the innovative energy report offerings. These resources offer insights into industry trends, customer experiences, and the impact of energy efficiency programs, empowering businesses and utilities to make informed decisions.