Overview of AWS Premium Support
AWS Premium Support goes beyond traditional IT break-fix solutions. It not only helps in quick recovery from operational disruptions but also offers proactive planning, advisory services, automation, and cloud expertise. The support engineering team is well-versed in all technical domains covered by AWS, providing guidance, best practices, troubleshooting, and operational support. Leveraging the vast knowledge and insights of AWS, the world's most widely adopted cloud platform, Premium Support offers strategic advice to ensure success in the cloud.
Benefits of AWS Premium Support
The benefits of AWS Premium Support include proactive planning to anticipate and prevent issues, advisory services for strategic decision-making, operations automation to streamline processes, and cloud expertise for optimal usage of AWS services. With various support plans tailored to different needs like Developer Support, Business Support, Enterprise On-Ramp, and Enterprise Support, customers can choose the level of assistance required for their specific use case.
Support Plans Available
AWS offers different support plans to cater to varying customer requirements. Developer Support is ideal for testing or early development stages and provides query support. Business Support is recommended for production workloads needing 24x7 technical support. Enterprise On-Ramp is suitable for critical workloads with 24x7 access to technical support, consultative guidance, and Technical Account Managers. Enterprise Support is designed for business and mission-critical workloads, offering 24/7 technical support, health management tools, and a Technical Account Manager for comprehensive guidance.
Customer Testimonials and Additional Support
Numerous customer testimonials showcase the impact of AWS Support in optimizing operations, scaling business, and achieving objectives. Additionally, AWS IQ provides on-demand help from certified third-party experts, while AWS Free Tier offers hands-on experience with AWS services for 12 months. To enhance cloud career opportunities, AWS Certification programs validate cloud skills and provide avenues for career advancement. Customers can also explore AWS learning resources, including webinars, blogs, and architectural guidance.