Unlock Business Agility with Backbase Process Orchestration Services
Backbase's Process Orchestration Services within the Engagement Banking Platform provide cutting-edge architectural blueprints and robust capabilities to streamline and orchestrate various customer interactions and complex business processes. From decision-making to document storage and case management, this solution empowers organizations to enhance efficiency and agility in their operations.
Innovative Tools for Enhanced Workflow Automation
The Process Engine offered by Backbase is designed to revolutionize traditional processes by enabling full automation and digital transformation. This Enterprise Process Engine, compliant with BPMN 2.0 standards, allows seamless orchestration of workflows between customers and bank employees on a unified platform. From streamlining straight-through processing to automating complex workflows, organizations can optimize their operations with ease.
AI-Powered Decisioning for Smart Operations
Backbase's Enterprise Decision Engine, compliant with DMN standards, leverages AI capabilities to automate decision-making processes across banking workflows efficiently. By empowering users to create custom decision models rapidly, based on industry-standard notations, organizations can enhance operational efficiency and ensure timely and informed decision-making throughout their processes.
Enhanced Customer Experiences through Journey Orchestration
By utilizing Backbase's Process Orchestration Services, organizations can create seamless customer experiences that drive conversions. By eliminating the need to patch together various solutions, this platform digitizes complex banking processes, enabling smooth customer interactions and empowering employees with advanced case management capabilities.
Centralized Data Management for Operational Efficiency
Backbase's solution offers unified data management capabilities that bring together customer data and documents into a centralized, secure data store. By eliminating silos and streamlining information access, organizations can enhance agility, transparency, and operational control, fostering better decision-making and customer service.
Seamless Integration with Top Fintech Providers
Backbase's Process Orchestration Services streamline integration with leading fintech partners, creating a vibrant ecosystem of solutions within the Engagement Banking Platform. From digital income verification to identity and data verification tools, organizations can leverage pre-integrated fintech solutions seamlessly, accelerating their digital transformation journey.
Accelerate Time-to-Market with Out-of-the-Box Journeys
With Backbase's pre-configured onboarding, servicing, lending, and investing flows, organizations can accelerate their time-to-market without compromising on quality. By adopting pre-built journeys and customizing them to fit specific banking use-cases, organizations can innovate rapidly and offer differentiated services to their customers.
Scalable Microservices Architecture for Efficient Operations
Backbase's Process Orchestration capabilities are built on a scalable microservices architecture, enabling organizations to adopt modern DevOps practices and scale their operations effectively. By breaking down processes into deployable units, organizations can test, maintain, and scale components individually, ensuring operational robustness and flexibility.
Enhanced Customer Engagement through Application Center
Backbase's Application Center provides secure access for customers, allowing them to collaborate digitally with the bank, track application progress, and manage tasks efficiently. By enabling customers to view, manage, and expedite loan applications within a secure platform, organizations can boost customer engagement, increase conversion rates, and enhance overall customer experience.