Customer Success
Backbase Services prioritize the success of their customers, offering comprehensive support from vision to value. With fast go-lives, customers can access all necessary tools instantly in the cloud, ensuring a smooth and efficient implementation process. Backbase provides guided implementation, allowing projects to launch with expert support, leading to stress-free and secure operations. By eliminating the need to focus on infrastructure, security, compliance, and controls, customers can concentrate on their core business. Continuous innovation is a key focus at Backbase, ensuring that customers can stay ahead of the curve with newly introduced features that elevate customer experience and competitiveness. Backbase's Customer Success Services are designed to turn investments into measurable outcomes, offering value consulting, implementation support, and ongoing innovation.
Value Consulting
Backbase's Value Consulting services aim to make customers' visions a business reality. Their team of top-notch value consultants guides customers towards success by helping them develop and enhance their digital strategies, make informed technology choices, and ensure higher returns on investments. By shaping and accelerating digital transformation, Backbase empowers businesses to achieve their goals with strategic planning and support.
Implementation Services
Amid an industry where digital transformation projects often fail, Backbase's Implementation Services ensure the on-time, on-budget delivery of Backbase apps tailored to individual needs. Whether customers opt for a Backbase-led or self-led implementation journey, the focus remains on achieving a fast and successful go-live. By keeping projects on the right track, Backbase supports customers in realizing their digital ambitions efficiently and effectively.
Managed Hosting
Backbase's Managed Hosting service allows organizations to concentrate IT resources on driving business value instead of spending time on infrastructure maintenance and operations. By providing a first-rate cloud infrastructure with round-the-clock monitoring, security, encryption, and more, Backbase ensures maximum uptime and performance for the Backbase platform. This service enables companies to focus on innovation and growth while leaving the technical aspects to the experts at Backbase.
Managed Services
In a competitive landscape, staying ahead of the curve is essential for sustained success. Backbase's Managed Services offer a dedicated innovation team to keep apps up-to-date post go-live. By managing updates, upgrades, and new feature introductions, customers can ensure their applications remain at the forefront of technology without exceeding their budget. This proactive approach ensures that organizations can adapt to changing market demands and maintain their competitive edge.