Dedicated Guidance for Ecommerce Excellence
BigCommerce's Customer Success Manager provides dedicated expert insights to propel your ecommerce strategies and business goals. By partnering with a Customer Success Manager, you gain a trusted advisor who delves into your business strategy, recommends solutions, and champions your success.
Proactive Partnership for Growth
Your Customer Success Manager serves as your proactive advocate within BigCommerce, ensuring you are always optimized for growth and success. As an extension of your team, they will share best practices, new features, and important platform updates, keeping you informed and empowered to reach your full potential.
Strategic Success Planning
Quarterly Success Plans crafted by your Success Manager will introduce fresh ideas to enhance your platform performance. These plans may include strategies to boost underperforming products, SEO recommendations, and avenues to explore new channels for growth. This personalized approach aims to maximize your success on the BigCommerce platform.
Technical Account Management for Ongoing Support
With a Technical Account Manager from BigCommerce, you receive continuous post-launch support and advice to keep your store optimized for ongoing growth and success. This expert ensures your technical setup is always aligned with best practices and can address any arising issues swiftly and effectively.
Enhanced Technical Solutions
Technical Account Managers provide valuable resources such as developing a tailored technical reference guide for your store, expediting issue resolution through escalation management, offering technical reviews for efficiency improvements, and overseeing integrations for a seamless technical environment. These services remove technical barriers, allowing you to focus on your business.
Empowering Training for Business Success
BigCommerce University offers specialized training for both business and technical users to enhance their platform proficiency. From store setup and management courses to developer certifications, the training programs empower your team to leverage the full potential of the BigCommerce platform and advance your ecommerce capabilities.
Accelerated Growth with Expert Guidance
The Enterprise Growth Package, led by a BigCommerce Growth Coach, provides actionable strategies to boost website traffic and optimize SEO for increased conversions. From conducting in-depth SEO audits to coaching on keyword strategies and conversion optimization, the Growth Coach guides you towards ecommerce success through strategic insights and proven techniques.