Customer Success Manager
BigCommerce offers a Customer Success Manager service to help advance your ecommerce strategies and business goals. By having a dedicated expert as your Success Manager, you gain access to insights and support tailored to take your ecommerce to the next level. Your Success Manager becomes your trusted advisor who partners with you to understand your business strategy and recommend solutions for success. They serve as a single point of contact to assist you in reaching your full potential with BigCommerce. As an internal advocate acquainted with all aspects of your business, your Success Manager proactively shares best practices, new features, integrations, and ensures you are informed about relevant platform updates.
Technical Account Management
BigCommerce's Technical Account Management service saves you time and stress by providing technical advisors to help solve complicated tech issues. Your Technical Account Manager works with you to develop a strategy for integrations and apps to configure native and custom functionality to your specifications. They act as your internal advocate at BigCommerce and oversee all aspects of your store's technological health. The Technical Account Manager provides Support case oversight and expedites resolution of issues like bug fixes, feature requests, and new functionality, all tailored to your business needs. Regular technical reviews and recommendations are given to improve efficiency and effectiveness on the platform, keeping you informed on emerging trends and opportunities in the ecommerce landscape.
BigCommerce University
BigCommerce University offers specialized training programs to transform your business and optimize your use of the BigCommerce platform. The training is tailored to help you achieve faster time-to-value, improve operational efficiencies, and maximize the platform's potential. The courses are divided into two tracks: Store Set Up and Management, and Developer Certification. Store managers benefit from becoming BigCommerce platform experts through comprehensive training covering front-end design, store configuration, product creation, order management, and more. Developer Certification courses teach how to master BigCommerce design and API environments, enabling you to customize storefronts, manage shipping, inventory, marketing, and develop third-party applications effectively. These training programs empower you to leverage the full capabilities of the BigCommerce platform for enhanced business performance.
Enterprise Growth Package
The Enterprise Growth Package from BigCommerce includes the expertise of a Growth Coach to help you optimize your ecommerce store for increased traffic, conversions, and revenue. Your Growth Coach guides you through implementing the right SEO and conversion strategies to drive your business growth. The package begins with an in-depth SEO audit to assess your store's overall health and identify actionable steps to enhance SEO performance. Coaching is provided for keyword strategy, backlink portfolios, anchor text optimization, and more. Additionally, a detailed conversion audit evaluates your store's health and suggests measures to enhance conversion rates. Coaching covers various areas like Home, Category, Product, and Checkout pages, and includes analysis of data from tools like Google Analytics. Whether your focus is on SEO, conversion, or both, your BigCommerce Growth Coach acts as a supportive partner in achieving your growth objectives.