Customer Success Manager
BigCommerce Success Services offer a dedicated Customer Success Manager to help advance your ecommerce strategies and achieve your business goals. Your Customer Success Manager serves as a trusted advisor, working closely with you to understand your business strategy and provide tailored recommendations to drive success. They act as an internal advocate, ensuring that you are aware of best practices, new features, integrations, and platform updates relevant to your business. With proactive outreach, your Success Manager will share insights, create a customized Success Plan every quarter, and offer ideas to optimize your platform performance, such as SEO recommendations and strategies to enhance underperforming products.
Technical Account Management
BigCommerce also provides Technical Account Management services to resolve complex technical issues efficiently. Your Technical Account Manager will collaborate with you to devise integration strategies and configure native and custom functionalities according to your requirements. Serving as your internal advocate at BigCommerce, your account manager oversees your store's technological health, manages Support cases, and expedites issue resolution through a Technical Runbook. They also handle Escalation Management to streamline support case resolution, provide regular updates on bug fixes and new functionalities, and conduct Technical Reviews to enhance your efficiency on the platform, keeping you informed about emerging trends and opportunities.
BigCommerce University
Enroll in BigCommerce University to access specialized training that enhances your operational efficiencies and maximizes the potential of the BigCommerce platform. The training covers two tracks: Store Set Up and Management, focusing on front-end design, store configuration, product creation, and order management, and Developer Certification, offering courses on solving business needs for storefront customization, shipping, inventory, marketing, and app development. Whether you are a store manager or a developer, BigCommerce University equips you with the knowledge and skills to become a platform expert and thrive in the ecommerce landscape.
Enterprise Growth Package
For enterprises seeking accelerated growth, the BigCommerce Growth Coach provides guidance on SEO and conversion strategies to boost website traffic and drive sales. The Enterprise Growth Package includes an in-depth SEO audit to evaluate store health, actionable recommendations for SEO improvement, keyword strategy coaching, backlink portfolio advice, and assistance with conversion optimization across various pages like Home, Category, Product, and Checkout. With a dedicated Growth Coach by your side, you can navigate the complexities of SEO and conversion optimization to propel your business forward and achieve sustainable growth.