Customer Success Manager
Glean insights from dedicated experts to advance your ecommerce strategies and business goals. With a Customer Success Manager, you'll have a trusted advisor who will partner with you to understand your business strategy and recommend solutions to help you drive success. Your Success Manager will be your single point of contact to help you reach your full potential with BigCommerce, proactively sharing best practices, new features, and integrations, and ensuring you are aware of relevant platform updates. Every quarter, your Success Manager will create a Success Plan with new ideas designed to help you maximize success on the platform, including strategies to improve underperforming products, SEO recommendations, and opportunities to grow other channels.
Technical Account Management
Save time and stress solving complicated tech issues with our team of technical advisors. Your Technical Account Manager will work with you to develop a strategy for integrations and apps to configure native and custom functionality to your specifications. As your internal advocate at BigCommerce, your account manager will oversee all aspects of your store's technological health, providing Support case oversight and serving as your internal advocate. We'll work with you to develop a technical reference guide tailored to your store, expedite resolution of Support cases, provide regular advice and recommendations to help you improve efficiency, and keep you informed on emerging trends and opportunities to focus on your business.
BigCommerce University
Tap into training that transforms your business. BigCommerce University offers specialized training to improve your operational efficiencies and maximize your potential on the platform. Store Set Up and Management track helps anyone managing your store become a BigCommerce platform expert, covering front-end design, store configuration, product creation, and order management. Developer Certification track equips you with the skills to master BigCommerce design and API environments, solving merchant's business needs for storefront customization, shipping, inventory, marketing, and developing third-party applications.
Enterprise Growth Package
Let a BigCommerce Growth Coach show you how to turn slow website traffic into a river of eager shoppers ready to buy from you. A Growth Coach guides you in getting the most from your BigCommerce store, helping you discover the right SEO and conversion strategies to propel your business. The package includes in-depth SEO audit, analysis for actionable steps to improve SEO, coaching for keyword strategy, backlink portfolios, anchor text, and more. Additionally, it offers conversion audits, identifying actionable steps to enhance conversions and overall store health.