Blackbaud Customer Support: A Trusted Partner
When investing in software technology to advance your organization's mission, having continuous support is crucial to realizing your vision. Blackbaud Customer Support acts as your dedicated partner, committed to your success. With a team of knowledgeable and experienced associates, Blackbaud ensures that you have the resources needed to excel in your mission. The goal is to empower you in making good take over, with comprehensive digital resources and expert support readily available.
Comprehensive Support Services
Blackbaud's Customer Support is available from Monday to Friday, 8:30 a.m. to 6:00 p.m. ET, excluding holidays. This team of support associates is equipped to assist thousands of satisfied customers each day, providing prompt and reliable help. In addition, Blackbaud offers generative AI technology in chatbots and Knowledgebase systems, allowing users to independently resolve basic queries by tapping into a wealth of collective wisdom stored in digital resources.
Access to Knowledgebase and Chat Interface
The Knowledgebase, operational 24/7, is a valuable resource for finding answers independently at any time. Filled with thousands of real-time published solutions, this database ensures that users can address their queries promptly. For more direct assistance, Blackbaud's user-friendly chat interface connects users to support quickly, matching them with the most suitable solutions for their needs.
Efficient Case Management
With the online case portal, Case Central, users can conveniently review closed tickets or add notes and attachments to open cases they are still working on. This system streamlines the communication process, ensuring that all pertinent information is easily accessible. Effective case management is essential for a timely resolution to any issues encountered.
Proactive Support and Training Options
Blackbaud emphasizes the importance of all users in an organization having a solid product knowledge base to expedite the support process. To facilitate this, Blackbaud University offers a diverse range of training options tailored to various roles, learning styles, and situations. The Training Overview provides detailed information on the available resources. Furthermore, Blackbaud's support approach is proactive, personalized, and driven by innovation, guaranteeing a tailored and effective support experience.