Software Updates and Support Plan
Bohemia Interactive Simulations (BISim) offers a comprehensive Software Updates and Support Plan to ensure that license holders receive ongoing maintenance and assistance. This plan includes access to the latest software releases, global support staff, and a range of additional support services such as downloads and forums. By subscribing to this plan, customers can stay up-to-date with the cutting-edge features and enhancements provided by BISim's software solutions.
Professional Services Expertise
BISim's Professional Services are designed to assist customers in developing tailored solutions to address their specific needs. With a team of skilled professionals including software engineers, AI programmers, game designers, technical artists, and support specialists, BISim ensures that customers have access to expert guidance and support throughout their project lifecycle. Whether it's scenario development, model creation, terrain generation, custom scripting, plug-in creation, interoperability challenges, or multichannel configuration, BISim offers maximum flexibility to deliver custom solutions that align with customer objectives.
Global Support Network
With support agents spanning four continents, BISim is committed to providing prompt and personalized assistance to its customers. The global support team aims to deliver non-automated responses to support inquiries within 24 business hours of a ticket being created. This proactive approach ensures that customers receive timely support and guidance whenever they encounter issues or require assistance. Additionally, customers can renew their support plans to continue accessing the extensive support resources offered by BISim.
Customer Portal Access
BISim's Customer Portal serves as a centralized platform for customers to access resources, including manuals, webinars, and the ability to raise support tickets. Customers with active support licenses can directly engage with the global support team through the portal, facilitating seamless communication and issue resolution. For those without portal access, BISim provides alternative channels to contact support, ensuring that all customers receive the assistance they need to maximize the value of their BISim products.