Cadence Online Support Overview
Cadence Virtuoso's Online Support is a comprehensive platform that offers assistance around the clock, seven days a week. This portal provides users access to the latest software updates, case information, technical documentation, articles, and more. With Cadence Online Support, users can personalize their profiles to receive tailored information, set preferences for specific products, and request notifications for new documents or software updates.
Key Features of Cadence Online Support
One of the key features of Cadence Online Support is its full site search capabilities that allow users to explore over 65,000 technical articles, notifications, software updates, and product documents. This extensive database provides step-by-step solutions to known issues and offers various search options to help users find relevant information quickly. Additionally, the platform enables users to submit service requests, interact with the global customer support team, and track the progress of their reported issues.
Enhanced Support Services
Cadence Online Support also offers visibility into Cadence Change Requests (CCR) and provides software update notifications to ensure users stay informed about new releases. Customers with valid maintenance contracts can easily register for an online support account, update their profiles, and benefit from the diverse resources available through the portal. Moreover, users can download the Cadence Support Mobile App to access the same robust support content on their mobile devices, enhancing accessibility and convenience.