Proactive Use of Impact to Improve Technology Adoption
Impact by Instructure is a powerful tool that institutions can proactively employ to connect users, including students, faculty, and staff, with support materials to enhance their utilization of educational technology. Alisa Kadenic-Newman, the Director of Academic Technology at the Community College System of New Hampshire, highlights the significance of utilizing Impact to increase the awareness and usage of available tools among faculty and students, ultimately facilitating a smoother transition to new platforms.
Facilitating Technology Navigation with Customised In-App Messaging and Analytics
To make navigating new technology more seamless, Impact offers features such as customised in-app messaging, usage dashboards, and analytics. Institutions can utilize targeted in-line messaging to effectively communicate with users, guiding them through tasks and maximizing technology adoption. Additionally, the platform provides adoption insights through insightful dashboards and dynamic reporting, enabling institutions to quantitatively assess the impact of their technology-related efforts on student and faculty engagement.
Real-Time Support and Lowered Help Desk Burden
With live support features, Impact by Instructure empowers faculty and students by offering real-time assistance and contextual support, reducing the burden on help desks. This approach not only lowers support costs and time to resolution but also enhances user satisfaction, allowing individuals to focus more on teaching and learning rather than troubleshooting technological issues. Schelly Gardner, a Manager in Academic and Research Engagement at Southern Cross University, emphasizes the goal of establishing a zero-tier help desk to provide immediate support whenever needed.
Comprehensive Product Ecosystem for Teaching and Learning
In addition to Impact, Instructure offers a comprehensive product ecosystem, including Canvas LMS, Canvas Studio, and Canvas Catalog, designed to enrich and support every aspect of teaching and learning. Canvas LMS, for instance, centralizes course content, student communication, participation, grades, and data insights within a user-friendly interface accessible on both desktop and mobile devices, making learning more accessible and engaging. By exploring the complete Instructure Ed-cosystem, institutions can streamline their edtech tools and enhance the educational experience for all stakeholders.