Service Overview
Carrier's i-Vu system is designed to provide comprehensive HVAC service and support for engineers, contractors, architects, managers, and owners. From system start-up to the entire lifecycle, users can rely on Carrier's expertise and superior service offerings to optimize their HVAC systems. The core values of Quality, Performance, Responsibility, Innovation, Customer Care, and Employee Opportunity guide Carrier's service approach, ensuring top-notch support at every stage.
Certified Technicians
Carrier's technicians undergo rigorous training and certification, ensuring that they are experts on Carrier products and service standards. The Tech360 Certification Program is a cutting-edge learning initiative that keeps technicians up-to-date with the latest industry advancements. By partnering with Carrier, users gain access to certified professionals dedicated to the efficient operation and maintenance of their HVAC systems.
Customer Service
Carrier prides itself on delivering exceptional customer service, with a focus on the entire HVAC investment. Whether it's system installation, maintenance, or troubleshooting, Carrier's team of HVAC professionals is committed to ensuring the highest level of service and satisfaction. The relationship with customers is valued, with a dedication to meeting and exceeding expectations at all times.
Safety Focus
Environmental Health and Safety (EH&S) is a cornerstone of Carrier's culture, ensuring a safe working environment for both employees and customers. By adhering to stringent safety standards and implementing a comprehensive EH&S management system, Carrier prioritizes safety on all job sites. This commitment to safety translates to peace of mind for users, knowing that their HVAC systems are serviced with the utmost care and precaution.
Equipment Expertise
As Carrier's own servicing entity, customers benefit from access to the latest engineering advancements and technical servicing tools. With strategically located offices across the United States and Canada, Carrier's OEM service network provides round-the-clock support, 365 days a year. This ensures that customers have the necessary expertise and resources to address any HVAC challenges promptly, enhancing the performance and longevity of their systems.