Friction Points 2024 Study
In 2024, the automotive industry saw a return to business as usual, and CDK Global's Friction Points Study offers valuable insights for dealers. This study surveyed over 1,200 car buyers, providing details on dealer strategies, customer satisfaction trends, dealership visit durations, and more. The upcoming edition of the Friction Points Study, set to be revealed before NADA in January 2025, promises even more comprehensive insights.
2024 CDK Dealership Workplace Study
CDK's Dealership Workplace Study delves into why a significant portion of dealership staff may be considering leaving. By surveying 300 dealership employees, the study offers perspectives on job satisfaction, compensation, benefits, and the factors influencing employee retention in the auto retail sector. This study sheds light on crucial aspects of dealership operations and staff management.
EV Owners Speak Out in New Study
The shift towards electric vehicles is evident, and CDK's study on EV owners provides key insights into this growing trend. Surveying 300 EV owners, the study explores the motivations behind choosing electric vehicles, charging habits, range anxiety concerns, and future service plans. Understanding the preferences and behaviors of EV owners is increasingly essential for dealers looking to adapt to changing market demands.
2024 Automotive Retail Trend Report
CDK's Automotive Retail Trend Report for 2024 focuses on the evolving challenges faced by dealers in today's market. With a shift from concerns about vehicle inventory to issues like supply chain disruptions and fluctuating interest rates, dealers are navigating new obstacles. This report offers valuable data on dealer responses to industry challenges and outlines strategies for future operations in the automotive retail sector.
Service Shopper 4.0
The rise in Net Promoter Scores for dealership service indicates positive trends in customer satisfaction, as highlighted by CDK's Service Shopper 4.0 study. Surveying over 2,000 customers who underwent car maintenance and repairs, this study reveals valuable insights into customer expectations and experiences. Understanding the factors driving customer satisfaction in service departments can help dealers enhance their service offerings.
AI in Automotive: Insights and Innovations Survey 2024
CDK's annual survey on AI in automotive operations unveils the transformative impact of AI across various dealership functions. By examining AI's role in sales, Fixed Ops, and service departments, this study highlights the growing significance of AI in auto retail. Dealers can gain insights into industry challenges, dealership familiarity with AI technology, and the potential for AI-driven innovations in their operations.