Building Trust and Enhancing Customer Experience
CDK Global's Service Department solutions aim to address the lack of trust that often impacts profits in the automotive industry. By providing dealerships with tools to make car servicing less intimidating for consumers, CDK Global helps build trust and rapport with customers. Through improved communication channels like text, voice, and video, dealerships can ensure that clients understand the repair process better, leading to increased trust and loyalty. By minimizing wait times and increasing efficiency, dealerships can enhance customer comfort and satisfaction.
Driving Service Efficiency and Profitability
CDK Global's Service Department solutions focus on boosting service efficiency and profitability for dealerships. By streamlining parts ordering processes and facilitating quick and accurate repairs, staff can spend less time searching for parts and completing repair orders, ultimately leading to higher customer satisfaction. Additionally, by incorporating technology-assisted services that build trust with customers, dealerships can improve overall service quality and retain clientele. These efforts directly contribute to increased profits for the fixed operations of dealerships.
Expanding CDK Global's Offerings for Automotive Industry Professionals
In addition to its Service Department solutions, CDK Global offers a comprehensive range of products and services tailored for various automotive industry professionals. From digital retail solutions and customer relationship management to dealer management systems and intelligence tools, CDK Global provides a holistic suite of offerings to support the diverse needs of auto dealerships, OEMs, independent software vendors, and heavy truck organizations. By continually innovating and evolving its solutions, CDK Global remains a trusted partner in driving growth and success for its clients across the automotive sector.