Powerful Engagement Strategies
Mazda Roseville, led by the dedicated Executive Manager Jason Griffin, prioritizes engaging with customers promptly and effectively to ensure a superior buying experience. With a focus on real-time communication, the dealership excels in engaging with customers within 15 minutes of contact during business hours, setting a high standard for responsiveness and customer service in the digital selling space.
Efficiency and Transparency with CDK CRM
Jason Griffin highlights the seamless flow and accessibility of CDK CRM that sets it apart from other CRM systems he has worked with. The integration of CDK CRM with CDK Digital Retail streamlines detailed deal structures, making processes simpler, faster, and more efficient for the entire Mazda Roseville team. By centralizing customer details and updates, the platform enhances visibility and facilitates quick responses to customer needs, ensuring a personalized and attentive approach.
Building Trust and Loyalty
The adoption of CDK CRM by Mazda Roseville has not only improved transparency and customer relationships but also increased trust and loyalty among customers. By leveraging real-time communication tools, the dealership has elevated customer engagement, resulting in improved retention rates, customer loyalty, and ultimately, a higher return on investment. The combination of CDK CRM and Digital Retail has empowered the team to deliver exceptional customer experiences, backed by reliable support from CDK.