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Enhancing Customer Experience: CDK Extends Service Agreement with Holman

Empowering Holman with Innovative Solutions

CDK, a leading automotive retail software provider, has recently announced a multi-year extension of its partnership with Holman, one of the largest privately-owned dealership groups in the U.S. This agreement ensures that Holman's retail dealerships will continue to benefit from the CDK Dealer Management System (DMS) and the Dealership Xperience Modern Retail Suite. These powerful software tools streamline the consumer-to-dealer buying journey, creating a cohesive and enhanced customer experience. Holman, a CDK customer since 2006, has played a crucial role in providing feedback that has influenced the design of industry-leading accounting capabilities, resulting in new workflows that significantly boost productivity and efficiency across operational areas.

Innovative Tools for Seamless Sales Transactions

Holman's collaboration with CDK extends to leveraging the latest advancements in the Modern Retail Suite, including an enhanced desking process. This innovation allows for a seamless and streamlined sales transaction process, facilitating high-quality engagements with consumers both online and in-store. By investing in innovative tools and resources, Holman aims to provide exceptional customer experiences that align with evolving trends in vehicle and service purchasing behaviors. This commitment underscores Holman's dedication to delivering an industry-leading buying experience that meets the dynamic needs of modern consumers.

Continuous Evolution of Solutions for Operational Excellence

As of 2024, CDK software powers the operations of a majority of franchise dealerships in North America, including prominent dealership groups in the U.S. and Canada. Brian MacDonald, president and CEO of CDK, emphasizes the company's commitment to simplifying workflows, streamlining data, and enhancing experiences for both dealers and consumers. The extended partnership with Holman reflects CDK's ongoing evolution of solutions to drive operational efficiency, simplify transactions, and reduce wait times during vehicle sales and service. This collaborative effort underscores the dedication of CDK and Holman to delivering a seamless and innovative experience for customers.

Upholding Integrity: CDK Global Supplier Code of Business Conduct and Ethics

CDK Global's Commitment to Ethical Business Practices

CDK Global, along with its subsidiaries, places a strong emphasis on maintaining a stellar reputation for service, quality, and fair dealing. This commitment is underpinned by the company's adherence to a comprehensive Supplier Code of Business Conduct and Ethics. At the core of CDK's operations are its deeply ingrained values of integrity, social responsibility, and legal compliance. These principles guide every aspect of the company's interactions, ensuring that all stakeholders receive fair treatment and that business is conducted ethically and transparently.

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Revolutionizing Dealerships with CDK Global's Dealership Xperience Platform

The Problem with Bolt-On Solutions

Many dealerships have been burdened with rising costs and broken workflows due to the use of bolt-on point solutions alongside their DMS. Integrating multiple vendors' solutions can result in an average monthly expense of nearly $30K, causing financial strain on dealerships. Moreover, these bolt-ons are often not integrated into the overall system, leading to broken workflows and reduced productivity.

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Empowering Independent Software Vendors with CDK Global Solutions

Partnering For Data-Driven Success

CDK Global provides Independent Software Vendors (ISVs) with cutting-edge Data and Intelligence solutions that enable seamless integration and selling to dealers. By partnering with CDK, ISVs can access the tools needed to enhance their offerings and expand market reach.

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Revolutionize Auto Retailing with CDK Global

Modernize Car Buying and Selling

CDK Global offers cutting-edge digital retailing solutions that go beyond the traditional dealership experience. By integrating online and showroom transactions seamlessly, CDK creates a holistic omnichannel experience for both dealers and customers. This modern approach to car buying and selling not only streamlines processes but also enhances customer satisfaction and engagement.

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CDK Global: Elevating Customer Support to the Next Level

Exceptional Customer Care Portal

CDK Global is dedicated to putting its customers at the core of all activities, ensuring personalized, proactive, and consistent experiences every day. To achieve this, CDK offers exceptional levels of support and care through modern and intuitive tools. The Customer Care Portal serves as a key hub for accessing various support options for all CDK products. From AI-driven self-service to live agent chat, phone support, and online case submissions, the portal provides seamless and efficient assistance around the clock.

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