Welcome to Knowledge Base!

KB at your finger tips

This is one stop global knowledge base where you can learn about all the products, solutions and support features.

Categories
All

Products-ChargePoint Cloud Services

Enhancing Accessibility with ChargePoint Cloud Services

Commitment to Accessibility

ChargePoint is dedicated to creating top-tier EV charging stations, software, and services that deliver a seamless charging and charge management experience for all individuals, including those with disabilities. Ensuring that everyone can participate in the future of mobility is a core value for us.

Accessibility in Software

To guarantee equal access, respect, dignity, and independence for all users, ChargePoint adheres to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard. We collaborate with accessibility experts and people with disabilities to guide the accessible development of our digital products and services. Our driver portal web application is specifically designed to meet accessibility requirements and you can find a Voluntary Product Accessibility Template (VPAT) for it on our website.

Key Accessibility Provisions

Some of the accessibility features offered by ChargePoint include super zooming up to 400%, strong color contrast in light and dark modes, correct focus when opening and closing modals or dialogs, the ability to complete tasks without a mouse (keyboard-only navigation), and additional context for form controls. These provisions aim to enhance the user experience for individuals with disabilities.

Accessible Charging Stations

ChargePoint collaborates with policymakers to establish standards and regulations concerning accessible charging. We strive to meet all relevant requirements for the deployment and operation of accessible EV charging stations. As these regulations evolve, we will provide local resources to assist customers in designing and deploying charging equipment according to best practices and regulations.

Support and Contact Information

ChargePoint places a high value on meeting the needs of all users. If you encounter any accessibility challenges while using our digital properties, please reach out to us at accessibility@chargepoint.com. We are here to assist and ensure that everyone can benefit from our services.

Third-party Content Disclaimer

Please note that while our website and mobile app may contain links to third-party sites or incorporate third-party services, we cannot guarantee the accessibility of this content. However, we are continuously working to enhance accessibility across all aspects of our offerings.

ChargePoint Cloud Services: Revolutionizing Electric Vehicle Charging Management

Real-time Visibility and Control

ChargePoint Cloud Services offer real-time visibility and control, providing detailed insights into charging operations. Users can monitor driver details, power consumption, energy costs, driver revenue, and station status in real-time. This allows for better management of charging infrastructure and improved decision-making.

Read article

Empower Your Electric Vehicle Business with ChargePoint Cloud Services

Enhance Customer Experience

ChargePoint Cloud Services offers automakers the opportunity to enhance their customers' EV experience by integrating the top-rated charging app into their mobile or in-dash experience. This integration helps eliminate drivers' range anxiety, build brand trust, and provide drivers with a comprehensive EV purchase experience. By including ChargePoint Home Flex, automakers can keep drivers coming back for their next EV, ensuring reliable charging and future-proofing their EV line with interoperability testing across the latest charging technologies.

Read article

Revolutionizing the Entertainment and Stadium Experience with ChargePoint Cloud Services

Enhancing Sustainability Initiatives

ChargePoint Cloud Services for Entertainment and Stadiums offers a comprehensive solution to help businesses reduce emissions and meet sustainability goals. By providing electric vehicle (EV) charging stations, businesses can contribute to improving local air quality and showcase their commitment to environmental stewardship. This initiative can also aid in obtaining LEED certifications, enhancing the organization's green reputation and attracting environmentally-conscious fans and visitors.

Read article

ChargePoint Cloud Services: Comprehensive Station Owner Support FAQ

Activation & Onboarding

After ordering ChargePoint stations, the next steps involve installation and activation. It is crucial to ensure that the stations are installed by qualified professionals. Once the stations are pinpointed, the activation process begins. Setting up a station network manager account is essential to monitor and manage the charging stations effectively. Revenue collection from EV charging can be streamlined through the platform.

Read article

Empowering Electric Bus Fleets with ChargePoint Cloud Services

Comprehensive Charging Solutions for Electric Buses

ChargePoint Cloud Services offers businesses in the passenger transportation sector a comprehensive solution to implement electric bus charging infrastructure. With scalable solutions that seamlessly integrate with existing systems, businesses can ease their transition to electric, maximize performance, and reduce complexity. The charging stations provided by ChargePoint come with reliable 24/7 monitoring and a guaranteed one-day resolution, ensuring businesses protect their investment and maintain predictable operations.

Read article