Transforming Global Market Presence
Delivery Hero, a prominent player in the online food-delivery service industry, has significantly expanded its reach across 70 countries, catering to over two billion customers annually and partnering with more than 500,000 restaurants. Through its various brands like PedidosYa, Talabat, and Foodpanda, and its DMarts business arm, Delivery Hero has become a household name known for convenience and quality. Central to this success story are its payment operations, which are powered by over 200 professionals worldwide to facilitate global expansion and navigate the complexities of diverse markets.
Enhancing Localization with Checkout.com
Since 2019, Checkout.com has played a pivotal role in Delivery Hero's growth trajectory, particularly in the Middle East and North Africa regions. The partnership has focused on payment localization, a critical aspect given the varied preferences, methods, and regulations in MENA markets. By aligning with local payment options, Delivery Hero has witnessed a slew of benefits including higher acceptance rates, reduced chargebacks, lower operating costs, faster settlements, and improved customer satisfaction, leading to enhanced profitability.
Driving Competitive Edge through Innovation
Checkout.com's swift and efficient solutions have enabled Delivery Hero to stay ahead of the curve in a competitive landscape. For example, with the rapid integration of Apple Pay and OmanNet into their payment processes, Delivery Hero capitalized on reduced costs, improved acceptance rates, and captured a larger market share in Oman. Leveraging smart routing for cross-border payments, QR code payments for offline ventures, updated fraud detection mechanisms, and network tokenization, Delivery Hero has fortified its position in the market and improved operational efficiencies.
A Strategic Partnership for Global Success
The collaboration extends beyond technology, with Checkout.com offering localized payment experiences and valuable market insights alongside dedicated customer support. By harnessing Checkout.com's global coverage and expertise, Delivery Hero benefits from streamlined operations, reduced costs, enhanced customer experiences, and informed decision-making. This strategic partnership not only simplifies the complexities of global payments but also reinforces Delivery Hero's position as a leader in the online food-delivery industry.