Proactive Order Issue Resolution
ClearMetal's Last Mile Resolution solution empowers businesses to proactively resolve order issues before they escalate, ultimately saving millions of dollars in avoidable costs tied to returns, incorrect addresses, and more. By operating at scale with a centralized control tower, teams can seamlessly unify all last mile shipments and orders, allowing them to take proactive actions and collaborate effectively with carriers and team members.
Efficient Exception Handling
With ClearMetal, businesses can swiftly identify and promptly escalate exceptions as soon as they occur, cutting down issue resolution time by up to 80%. This rapid response to order issues ensures smoother operations and faster delivery times, contributing to an enhanced customer experience and increased operational efficiency.
Automated Workflows for Increased Productivity
ClearMetal's Last Mile Resolution solution streamlines operations by offering automated workflows that increase team productivity. By leveraging a centralized control tower, businesses can benefit from automated case creation, rules engines, real-time notifications, and batch actions. These automated processes not only save time and effort but also reduce the likelihood of human error, ensuring smoother operations and improved efficiency.
Enhancing Carrier Performance
ClearMetal enables businesses to drive carrier performance improvements by setting and defining case management performance metrics. By regularly assessing carrier results against these metrics, businesses can ensure consistent quality and standards across their carrier network. This enhanced accountability fosters better collaboration between businesses and carriers, ultimately leading to improved service levels and customer satisfaction.
Real-World Success Story with Helix Sleep
As highlighted by Helix Sleep's Director of Operations, Ben Messick, ClearMetal has served as a source of truth for their customers and all shipment data. This has enabled Helix to effectively solve logistical and operational issues, showcasing the real-world impact and benefits of ClearMetal's Last Mile Resolution solution. To learn more about the success story with Helix Sleep, you can explore the detailed case study available on ClearMetal's platform.