Agentic AI: Revolutionizing Enterprise Contact Centers with Cognigy.AI

Cognigy.AI

Agentic AI: Revolutionizing Enterprise Contact Centers with Cognigy.AI

Cognigy Wins Top Supplier Retail 2025 Award

Cognigy, a leading provider of AI-powered customer service solutions, has been recognized with the prestigious Top Supplier Retail 2025 Award by the EHI Retail Institute. This award acknowledges Cognigy's contribution alongside the Schwarz Group in developing the innovative Lidl Instore Voice Assistant (LIVA).

Empowering Lidl Store Employees with AI Voice Assistant

In Lidl stores, employees equipped with headsets connected to LIVA can efficiently access information, manage inventory, and perform operational tasks just by speaking to the AI Voice Assistant powered by Cognigy's platform. This technology optimizes workflows, reduces unnecessary movements within the store, and enables employees to focus more on customer interactions.

Driving Efficiency with LIVA Integration

Schwarz Digits, supported by Schwarz IT, implemented LIVA to enhance internal communication and streamline operational processes at Lidl stores. Integrated with various backend systems, LIVA ensures seamless collaboration among store teams, making operations more efficient and customer-centric.

The Significance of AI Agents in Retail

AI Agents are becoming indispensable in modern retail operations, offering automation, increased efficiency, and enhanced customer and employee experiences. With an increasing number of retail leaders planning to invest in AI technology, Cognigy's AI Agents pave the way for retailers to scale operations, achieve high automation rates, and elevate intent identification and routing accuracy on voice channels.

Cognigy's Global Impact with AI Solutions

Cognigy's AI Agents are already revolutionizing retail sectors worldwide by streamlining processes, achieving automation rates exceeding 75%, and ensuring precise intent identification and routing, with accuracy rates surpassing 96% on voice channels. Designed for scalability, Cognigy's solutions empower retailers to lead in an AI-driven future, setting the benchmark for advanced customer service solutions.

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POWER UP Your Contact Center with Generative AI and Cognigy.AI

Unleashing the Potential of Generative AI and Cognigy.AI

Discover how Generative AI, specifically ChatGPT, has revolutionized customer experience and opened up new possibilities across various industries. Learn how contact center leaders can leverage Large Language Models like ChatGPT to enhance customer service and stay competitive in the market.

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Transforming Customer Experiences with Agentic AI: A Deep Dive into Cognigy Insights

Empowering Contact Centers with 360° Analytics

Cognigy Insights provides a comprehensive solution for enterprise contact centers by capturing actionable data, content, and outcomes from customer interactions across all channels. This end-to-end visibility into AI workforce operations enables businesses to deliver superior service experiences and achieve desired business outcomes.

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Introducing Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

Cognigy Featured as Pioneering on the CMP Research Prism

Cognigy recently made headlines by being featured on the CMP Research Prism for its Real-Time Agent Assist/Copilot capabilities. This recognition signifies Cognigy's commitment to empowering organizations to deliver more intelligent, efficient, and personalized customer experiences. By earning a Pioneering status in the evaluation, Cognigy solidifies its position as a leader in customer contact and CX technology.

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Enhancing Enterprise Contact Centers with Agentic AI: Cognigy.AI Platform

Revolutionizing Conversational Experiences with AI Agents

Cognigy.AI's AI Agent Manager empowers users of all backgrounds, from conversation designers to skilled developers, to effortlessly create, deploy, and optimize AI-driven conversational experiences without the need for extensive coding. With the ability to handle over 25,000 concurrent conversations in both voice and chat formats, the platform ensures efficient and scalable AI workforce management.

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Unleashing the Power of Agentic AI: Revolutionizing Contact Centers with Cognigy.AI

Transforming Customer Service with AI Agents

Cognigy.AI offers pre-built, trained AI Agents that seamlessly integrate into your contact center solution. These AI Agents can handle phone and chat support across various channels in over 100 languages, ensuring 24/7 availability.

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