Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

Cognigy.AI

Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

Deliver Best-in-Class Customer Service with AI

Cognigy.AI offers AI agents for businesses looking to enhance their customer service on Amazon Connect. With a native integration that provides an open choice of components and integrations, businesses can rapidly deploy conversational IVR, virtual agents, and agent assistance. Cognigy holds an AWS Partner status with AWS Conversational AI Competency certification, ensuring cutting-edge contact center solutions.

Design Intelligent Conversations in Your Existing Amazon Ecosystem

The integration of Cognigy.AI with Amazon Connect allows businesses to leverage Amazon's features such as Amazon Lex seamlessly. With a low-code flow builder and built-in integrations, organizations can accelerate their time to market without additional configurations. This integration provides flexibility and ease of use for businesses.

Empower Your Team to Deliver Results

Cognigy.AI offers a powerful low-code UI within Amazon Connect stack, enabling non-technical users to create AI Agents efficiently. This tool allows for the building, deployment, and optimization of text, voice, or multimodal conversations from a single user-friendly platform. It streamlines the process for faster results.

Choose the Right Business Focused Solution

Combining Cognigy.AI with Amazon Connect Contact Center provides a low-code AI platform. This solution allows business teams to focus on designing customer service experiences rather than spending time on coding, accelerating time-to-market. With an exclusive Amazon solution, businesses can benefit from graphical flow editors, localization options, NLU choices, and rich media support.

Cognigy.AI - The Leading Contact Center AI Platform

Cognigy.AI offers omni-channel excellence, enabling businesses to expand services across various channels effortlessly. The platform streamlines workflows with intelligent routing and boosts human agents' performance with agent co-pilots. Real-time insights provide advanced analytics and enable better decision-making. The platform also offers a free trial to experience better CX at scale.

Scale Customer Satisfaction with Cognigy.AI

Cognigy.AI helps bolster contact centers with AI Agents, enabling rapid deployment of conversational AI on various channels. With multiple integrations and agent assistance, businesses can automate processes efficiently to deliver better customer service. The platform empowers businesses with low code environments, reducing TCO and offering superior customer experiences.

AI Delivers Better, Measurable Service Outcomes

Cognigy.AI has proven to enhance customer service outcomes with a noticeable increase in CSAT scores. Businesses can enjoy lower implementation costs compared to in-house solutions while supporting thousands of concurrent live agent sessions. Customer reviews highlight Cognigy.AI as an excellent choice for complex conversational AI at scale.

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Introducing Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

Cognigy.AI as AI Copilots for Customer Service

Cognigy.AI enables organizations to effectively harness Microsoft Copilot in contact centers, addressing challenges such as selecting the appropriate Language Model for various scenarios, integrating with contact center systems, and ensuring compliance and scalability. It provides a native voice gateway, seamless LLM model swapping, direct connectivity to major contact center platforms, advanced integration capabilities, real-time agent support, and compliance adherence.

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Enhancing Customer Engagement with Cognigy.AI Marketplace

Solution: Leveraging Ready-to-Use Tools

The Cognigy.AI Marketplace offers a wide array of channel connectors, third-party integrations, and multimodal applications to optimize your use of Cognigy.AI. These ready-to-use tools enable effortless implementation and integration into your existing systems.

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Introducing Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

Empower Your Contact Center with Cognigy's AI Agents

Cognigy.AI offers an innovative solution to create an AI-first contact center by leveraging AI Agents to enhance customer interactions. These AI Agents bring cutting-edge Conversational and Generative AI capabilities to enterprises, marking the initial step towards transitioning to an AI-centric contact center environment. By integrating these AI Agents seamlessly, businesses can harness the full power and potential of AI to deliver consistent and automated self-service experiences across various communication channels.

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Introducing Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

AI Agents for Sales and Marketing: Boost Revenue and Loyalty

Cognigy's AI Agents excel in proactive outreach by accurately anticipating customer needs, leading to exceptional customer experiences and increased revenue. These agents engage customers with hyper-personalized services, turning interactions into transactions and fueling revenue growth. By leveraging deep insights into customer profiles and context, Cognigy's AI Agents ensure standout service experiences by customizing conversations to align with individual journeys and preferences.

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Cognigy NLU: Empowering Autonomous Customer Service with Cutting-edge Natural Language Understanding

Cutting-edge AI for Customer Service

Cognigy NLU offers advanced machine learning and neural machine translation AI engine, providing unmatched language understanding with minimal training for maximum performance. With a success rate of 99.7% in intent recognition, support for over 100 languages, and 20,000+ prebuilt NLU resources, Cognigy NLU ensures seamless, human-like interactions for exceptional customer service.

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