Cognigy NLU: Empowering Autonomous Customer Service with Cutting-edge Natural Language Understanding

Cognigy.AI

Cognigy NLU: Empowering Autonomous Customer Service with Cutting-edge Natural Language Understanding

Cutting-edge AI for Customer Service

Cognigy NLU offers advanced machine learning and neural machine translation AI engine, providing unmatched language understanding with minimal training for maximum performance. With a success rate of 99.7% in intent recognition, support for over 100 languages, and 20,000+ prebuilt NLU resources, Cognigy NLU ensures seamless, human-like interactions for exceptional customer service.

Hybrid NLU to Level up Your CX

Harnessing superior intent recognition, entity extraction, and contextual mapping, Cognigy NLU enables context-sensitive and empathetic conversations leveraging Conversational and Generative AI capabilities. By combining structured outcomes with deep language understanding, Cognigy NLU delivers human-level automated conversations while maintaining control, compliance, and security.

Accelerate AI Training

Empower business and development teams with Cognigy NLU's Few-Shot Learning, Pre-trained NLU Models, and LLM-Generated Training Data to quickly build and manage reliable intent models at scale. With field-tested CAI templates encompassing 500+ user intents, 20k+ entities, and 100+ flows, training AI agents becomes efficient and effective.

Optimize NLU Performance

Enhance AI intelligence with Cognigy's tools to boost NLU accuracy efficiently. Refine the NLU pipeline with GenAI for deeper semantic understanding, leverage Intent Analyzer for real-time model quality feedback, and manage large-scale NLU models effortlessly with Intent Hierarchy.

Scale Multilingual Service at Speed

Reach new markets swiftly with Cognigy NLU's multilingual support for over 100 languages. Seamlessly expand your AI workforce into diverse linguistic landscapes and enable real-time translation for self-service or live support. With automatic localization and turnkey multilingual NLU, language barriers are a thing of the past.

Retain Unlimited AI Flexibility

Retain full control over your NLU pipeline with Cognigy NLU's LLM & NLU Connectors, extended AI services, and portability features. Stay at the forefront of AI innovation with prebuilt AI connectors, enrich customer experience with cognitive services, and ensure seamless data import and export across projects for enhanced flexibility and customization.

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