Elevate Customer Service with Agentic AI: Cognigy.AI Chat & Messaging Solutions

Cognigy.AI

Elevate Customer Service with Agentic AI: Cognigy.AI Chat & Messaging Solutions

Empowering Exceptional Customer Experiences

Cognigy.AI Agents revolutionize customer service by providing intelligent, personalized, and efficient support on all digital and messaging channels. Leveraging cutting-edge Generative and Conversational AI, these agents offer exceptional language understanding, empathy, and deep business knowledge to meet and exceed customer expectations.

Unmatched Performance Metrics

Cognigy.AI Agents deliver exceptional results with a 99.5% faster response time, a 37% increase in Net Promoter Score (NPS), and a 68% reduction in average handling time (AHT). These metrics showcase the transformative impact of AI-driven customer support.

Flexible Customer Engagement

Customers can interact with Cognigy's AI Agents on their terms, choosing the time and channel that suits them best. The agents ensure omnipresent, personalized, transaction-ready, and inclusive support to cater to diverse customer preferences.

Seamless Omnichannel Experiences

Cognigy.AI Agents facilitate seamless transitions between touchpoints, eliminating the need for repetitive queries. By updating CRM data with each interaction, the agents ensure continuity in conversations regardless of the channel, enhancing the overall customer journey.

AI-Powered Knowledge Excellence

Leveraging Large Language Models (LLM), Cognigy's AI Agents provide accurate responses to customer queries by quickly absorbing and processing enterprise knowledge. This ensures that customers receive precise and relevant answers every time.

Enhancing Business Competitiveness

Cognigy.AI Agents empower businesses to stay ahead by adapting to dynamic customer needs. With support for over 100 languages, seamless integration with existing tech stacks, and a suite of 100+ prebuilt connectors, these agents enable businesses to provide world-class multilingual customer service.

Recognized Leader in Conversational AI

Cognigy.AI has been named a Leader in The Forrester Wave™ for Conversational AI for Customer Service, a testament to its enterprise-grade solutions, best-in-class AI capabilities, and exceptional customer recommendations. Start your journey with the industry's top AI solution.

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About Cognigy

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