Empower Your Contact Center with Cognigy.AI

Cognigy.AI

Empower Your Contact Center with Cognigy.AI

AI Agents Revolutionizing Customer Interactions

Cognigy.AI offers AI agents that revolutionize customer interactions by providing personalized and efficient service. These AI agents are trained to handle a variety of tasks, from answering frequently asked questions to resolving complex issues, ensuring a seamless customer experience.

Phone & Voice Capabilities for Enhanced Communication

With Cognigy.AI, your contact center can leverage phone and voice capabilities to enhance communication with customers. Enable automated phone interactions or voice commands for a more efficient and convenient customer service experience, improving overall operational efficiency.

Chat & Messaging Features for Omnichannel Support

By integrating chat and messaging features into your contact center with Cognigy.AI, you can deliver seamless omnichannel support. Engage with customers across various platforms, such as web chat, social media messaging, and more, to provide consistent and personalized assistance.

Agent Assist Tools for Optimized Support Procedures

Cognigy.AI offers agent assist tools that optimize support procedures by providing real-time assistance and guidance to customer service agents. These tools empower agents to deliver accurate and timely solutions, improving overall customer satisfaction and reducing resolution times.

Seamless Contact Center Integrations for Enhanced Efficiency

Integrate Cognigy.AI into your contact center to enhance efficiency through seamless integrations. Connect with existing contact center systems and applications to streamline processes, automate repetitive tasks, and improve data management, leading to a more productive and cost-effective operation.

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Introducing Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

Cognigy Featured as Pioneering on the CMP Research Prism

Cognigy, a leader in AI solutions for enterprise contact centers, has been recognized as a Pioneering company on the CMP Research Prism for Real-Time Agent Assist/Copilot. This elite assessment framework evaluates technology providers in the customer contact and CX space and acknowledges Cognigy's innovative approach to delivering smarter and more personalized customer experiences.

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Revolutionizing Customer Support with Agentic AI: A Deep Dive into Cognigy.AI Solutions

AI Agents Enhancing Customer Interactions

Cognigy.AI's platform empowers businesses like Lufthansa Group to handle 16 million customer interactions annually, with peak loads of 375,000 interactions daily. By utilizing AI agents, companies can efficiently manage customer queries, provide personalized support, and enhance overall customer satisfaction.

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Enhancing Customer Phone Experiences with Cognigy Voice AI Agents

Revolutionize Phone Conversations with Voice AI Agents

Cognigy offers Voice AI Agents that revolutionize phone conversations by delivering empathetic and effortless experiences at scale. Legacy IVR solutions often struggle with lengthy, inefficient navigation and impersonal interactions. In contrast, Cognigy's Voice AI Agents bring conversational and routing intelligence to contact centers, resulting in smoother customer journeys, improved engagement, and higher first-call resolution rates.

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Introducing Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

Global AI Leader

Cognigy has a rich history of being a global AI leader, earning top ratings and recognition across various independent sources. The company has been acknowledged as a leader in The Forrester Wave™ Conversational AI for Customer Service, Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, and Gartner® Critical Capabilities for Enterprise Conversational AI Platforms. These recognitions validate Cognigy's strong strategy, AI capabilities, ability to execute, and completeness of vision.

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Unlocking Future CX Innovation with Cognigy Knowledge AI

Revolutionizing Customer and Agent Experiences

Cognigy Knowledge AI is a game-changer in redefining customer and agent interactions by leveraging cutting-edge Conversational AI, Large Language Models (LLMs), and vector search technology. This innovative platform empowers organizations to drive CX innovation through advanced generative question answering capabilities.

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