Empowering Enterprise Contact Centers with Cognigy's Agent Copilot

Cognigy.AI

Empowering Enterprise Contact Centers with Cognigy's Agent Copilot

Unlocking Agent Productivity

Agent Copilot by Cognigy equips service agents with real-time assistance and knowledge shortcuts to effectively manage customer queries across multiple channels. By providing agents with essential tools at their fingertips, the platform significantly reduces agent turnover, saves time with automated call wrap-ups, and improves customer satisfaction rates by 32%.

Identity, Knowledge, and Sentiment Assist

Agent Copilot ensures that agents have the right information at the right time, enabling seamless cross-channel conversations. By providing contextual handover, real-time knowledge lookup, and emotional intelligence capabilities, agents can engage in compassionate conversations, leading to effective customer interactions.

Action and Language Assist

With action cues and real-time language translation features, Agent Copilot enables agents to address customer queries promptly and provide assistance in the customer's native language. The platform also helps identify upsell and cross-sell opportunities by leveraging CRM data, enhancing customer satisfaction and driving revenue growth.

Wrap-up Assist

Automating post-call tasks, such as live transcription, call summary generation, and feedback collection, Agent Copilot streamlines busy work for agents. By alleviating workforce strain and facilitating effective follow-up on issue resolution, the platform enhances customer loyalty and agent productivity.

Bringing Your Own Contact Center

Agent Copilot is designed to be contact center agnostic, allowing seamless integration with various critical systems irrespective of vendors. With customization options and integration capabilities with CRM, knowledge base, and case management systems, the platform ensures a tailored solution for every organization.

Real-world Business Impact

By accelerating new hire onboarding, reducing training costs, and elevating agent experience, Agent Copilot delivers significant business impact. The platform enables agents to resolve queries confidently, minimize hold time, and increase customer satisfaction rates, ultimately driving operational efficiency.

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