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Cognigy.AI

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Introducing Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

Cognigy.AI as AI Copilots for Customer Service

Cognigy.AI enables organizations to effectively harness Microsoft Copilot in contact centers, addressing challenges such as selecting the appropriate Language Model for various scenarios, integrating with contact center systems, and ensuring compliance and scalability. It provides a native voice gateway, seamless LLM model swapping, direct connectivity to major contact center platforms, advanced integration capabilities, real-time agent support, and compliance adherence.

Hybrid Approach with Cognigy.AI

Cognigy.AI facilitates the successful implementation of Copilot projects by integrating the selected LLMs into the contact center, connecting them with enterprise systems and data, orchestrating service processes, and offering real-time proactive agent assistance. It prioritizes privacy and security by establishing a protective layer between users and LLMs.

Enhanced Capabilities with Cognigy.AI

With Cognigy.AI, organizations can harness the power of cutting-edge models like Azure OpenAI, Gemini, Claude, GPT4, Aleph Alpha, or custom models. It allows seamless integration of one or multiple LLMs with CCaaS providers, cloud, or on-premises systems, ensuring optimal ROI on existing investments.

Unified Platform with Cognigy.AI

Cognigy.AI serves as the orchestration layer bridging the gap between contemporary LLMs and contact centers, enabling the infusion of Generative AI into both voice and digital multimodal interactions. It integrates seamlessly with leading CCaaS, CRM, Case Management, and other enterprise systems.

Elevated Customer Interactions with Cognigy.AI

Cognigy.AI provides advanced dialog management, digression handling, multimodal capabilities, over 30 channel connectors, and the ability to orchestrate multiple LLM models from various vendors. Leveraging customer service expertise and voice capabilities, it harmonizes with Microsoft's AI and cognitive services to enhance customer interactions.

Seamless Integration of Microsoft Solutions with Cognigy.AI

Cognigy.AI seamlessly integrates with Microsoft applications like Teams, Outlook, Nuance, SharePoint, and leverages the complete suite of Microsoft enterprise applications from Azure to OpenAI. It enables fast, intuitive self-service for customers and real-time assistance for employees through various Microsoft channels.

Personalized Experiences with Microsoft Dynamics & Cognigy.AI

Cognigy's Extension for Dynamics 365 simplifies connecting, retrieving, and searching customer data for automated processes and instant agent assistance. By combining Microsoft services like Nuance, QnA Maker, LUIS, STT, TTS, and MS Translator, organizations can drive multilingual conversations effortlessly.

Customer Satisfaction with Cognigy.AI

Customers across diverse industries, including transportation and healthcare, have praised Cognigy.AI for its ability to handle complex conversational AI at scale. With feature-rich capabilities, robust platform stability, and exemplary support, organizations can deploy sophisticated solutions efficiently.

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Enhancing Customer Engagement with Cognigy.AI Marketplace

Solution: Leveraging Ready-to-Use Tools

The Cognigy.AI Marketplace offers a wide array of channel connectors, third-party integrations, and multimodal applications to optimize your use of Cognigy.AI. These ready-to-use tools enable effortless implementation and integration into your existing systems.

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Introducing Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

Empower Your Contact Center with Cognigy's AI Agents

Cognigy.AI offers an innovative solution to create an AI-first contact center by leveraging AI Agents to enhance customer interactions. These AI Agents bring cutting-edge Conversational and Generative AI capabilities to enterprises, marking the initial step towards transitioning to an AI-centric contact center environment. By integrating these AI Agents seamlessly, businesses can harness the full power and potential of AI to deliver consistent and automated self-service experiences across various communication channels.

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Introducing Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers

AI Agents for Sales and Marketing: Boost Revenue and Loyalty

Cognigy's AI Agents excel in proactive outreach by accurately anticipating customer needs, leading to exceptional customer experiences and increased revenue. These agents engage customers with hyper-personalized services, turning interactions into transactions and fueling revenue growth. By leveraging deep insights into customer profiles and context, Cognigy's AI Agents ensure standout service experiences by customizing conversations to align with individual journeys and preferences.

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Cognigy NLU: Empowering Autonomous Customer Service with Cutting-edge Natural Language Understanding

Cutting-edge AI for Customer Service

Cognigy NLU offers advanced machine learning and neural machine translation AI engine, providing unmatched language understanding with minimal training for maximum performance. With a success rate of 99.7% in intent recognition, support for over 100 languages, and 20,000+ prebuilt NLU resources, Cognigy NLU ensures seamless, human-like interactions for exceptional customer service.

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Enhancing Customer Experiences with Cognigy.AI for NICE inContact

Revolutionizing Customer Engagement

Cognigy.AI for NICE inContact offers businesses a powerful solution to enhance customer engagement through Conversational and Generative AI technologies. By incorporating these innovations, businesses can create exceptional customer experiences across all communication channels.

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