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Cognigy.AI

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Revolutionize Customer Service with Agentic AI for Telecommunications

Enhanced Customer Support with AI Agents

Cognigy.AI offers AI Agents for Telecommunications to provide lightning-fast, personalized support to keep customers connected and satisfied. By leveraging Conversational and Generative AI, businesses can transform service experiences, reduce costs, and improve efficiency. Mobily, for example, reduced their first response time by 99.5% across multiple channels while introducing new capabilities such as payments via WhatsApp.

Preloaded with Industry Data

Cognigy.AI comes preloaded with industry data, including pre-trained intents, flows, and entities, to accelerate the design and deployment process. With prebuilt lexicons of telco terms, businesses can quickly address mobile device issues, service requests, plans, and more.

Automated, Personalized Experiences

Businesses can automate and personalize common customer service processes like service changes, account management, upgrades, and hardware assistance with Cognigy.AI. The platform offers turnkey solutions for telco customers across various functions such as ID&V, order services, billing inquiries, account management, and more.

Instant Service on Social & Messaging Platforms

Cognigy.AI supports over 30 voice and digital channels out-of-the-box, including Instagram, Facebook, and iMessage, enabling customers to access help conveniently. The platform's integrations and multimodal features allow customers to make payments securely during self-service or support interactions, enhancing the overall customer experience.

Multilingual Support and Faster Response Times

With support for over 100 languages and bidirectional translation capabilities, Cognigy.AI ensures that businesses can assist customers in any language. Mobily's implementation of Cognigy led to a remarkable 99.5% decrease in response times, enhancing customer satisfaction and reducing contact center workloads.

Case Study: Mobily's Success with Cognigy.AI

Mobily, a leading wireless network in Saudi Arabia, leveraged Cognigy.AI to automate service tasks across multiple channels, resulting in a drastic decrease in response times and an improvement in customer experiences. By integrating virtual agents to handle billing, balance inquiries, payments, and subscription services, Mobily reduced first response times from 20 minutes to just six seconds, showcasing the tangible benefits of adopting intelligent AI solutions in telecommunications.

Customer Testimonials and Positive Reviews

Customers across various industries, including transportation and healthcare, have praised Cognigy.AI for its ability to deploy complex conversational AI solutions at scale. The platform's feature-rich and stable environment has enabled businesses to build sophisticated products and integrations seamlessly, leading to increased customer satisfaction and operational efficiency.

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