Revolutionizing Contact Centers with Cognigy Voice Gateway

Cognigy.AI

Revolutionizing Contact Centers with Cognigy Voice Gateway

Enhanced Voice Experiences

Cognigy Voice Gateway combines cutting-edge AI, native voice connectivity, and advanced speech technology to enable businesses to create hyper-realistic voice interactions at scale. This solution empowers enterprises to deliver world-class voice experiences efficiently and effectively.

Seamless Contact Center Integration

Cognigy Voice Gateway offers turnkey connectivity into Contact Center as a Service (CCaaS) and Communication Platform as a Service (CPaaS) infrastructures. It eliminates the need for costly infrastructure replacements and IT complexities, allowing businesses to enhance customer service experiences seamlessly.

Integrated Ecosystem for Flexibility

Easily integrate Cognigy Voice Gateway with various contact center and telephony systems. This solution supports pre-integrated speech services and offers the flexibility to connect custom speech models effortlessly, providing businesses with a customized voice solution tailored to their needs.

Advanced Voice Intelligence

With leading-edge Natural Language Understanding (NLU) and GenAI, Cognigy Voice Gateway enables businesses to provide natural responses and design tailored voices for different use cases. Leveraging inbuilt machine translation with support for over 100 languages, this solution ensures seamless communication with customers globally.

Comprehensive Call Control

From handling interruptions to recording calls and facilitating smooth agent handoffs, Cognigy Voice Gateway offers robust voice functionalities for creating rich and dynamic interactions. Businesses can initiate outgoing calls efficiently with answering machine detection capabilities, enhancing the overall customer experience.

Flexible Deployment Options

Businesses can deploy Cognigy Voice Gateway as part of their cloud account, managed AI services, or on-premises setup. The solution provides detailed system monitoring, offering insights into call traffic history and proactive alerts for optimized performance and efficiency.

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