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Empowering Contact Centers with Cresta's Auto Summarization and Note-taking Tools

Enhancing Contact Center Efficiency

Cresta's auto note-taking and auto-summarization tools streamline contact center operations by automating tasks such as mid-call note-taking and post-call work. This automation enables agents to deliver superior customer service and handle calls more efficiently.

Addressing Agent Challenges

Agents face challenges such as tedious after-call work that prolongs average handle times (AHT) and disrupts customer flow. Additionally, mid-call distractions lead to a trade-off between accurate note-taking and customer focus, while time pressure between calls results in rushed or inaccurate summaries.

Boosting Agent Productivity

Cresta's tools accelerate agent performance during and after calls. By automating note-taking with AI assistance, agents can dedicate more attention to customers. Automatic summarization eliminates post-call work, generating summaries with key details like call reason, resolution, actions taken, outcomes, and follow-ups.

Streamlining Operations

Cresta eliminates manual tasks by offering features like auto-fill, which automatically populates notes into relevant systems. Moreover, the platform enables agent-less summarization, taking notes and creating summaries discretely in the background without agent intervention.

Driving Results

Cresta's solutions deliver tangible outcomes, including reduced average handle times, minimized after-call work through CRM automation, enhanced customer satisfaction by decreasing wait times, and meticulous capture of call dispositions and information. These results translate into improved overall contact center performance.


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Revolutionizing Customer Service with Cresta Virtual Agent

Enhanced Customer Service

Cresta Virtual Agent offers 24/7 customer service, providing a personalized and empathetic experience based on insights from human agents. It not only answers queries but also resolves issues of any complexity, ensuring customer satisfaction.

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Unleashing AI Analyst: Revolutionizing Business Insights with Cresta

Introducing Cresta’s AI-native Solutions

Cresta’s AI-native solutions harness the power of advanced models trained on your data to deliver unparalleled accuracy, depth, and real-time performance. By leveraging this cutting-edge technology, businesses can significantly reduce operating costs and drive revenue.

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Unlocking Revenue Generation with AI in Contact Centers - Cresta Ebooks Library

Humans + AI: The Formula for CX Excellence

Discover how combining human strengths with AI can lead to exceptional customer experiences in this ebook. Learn how to leverage both elements for improved customer satisfaction and operational efficiencies.

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Unlocking Business Insights with Cresta AI Analyst: Transforming Conversations into Competitive Advantages

Harness the Power of AI Analyst for Business Insights

Cresta Insights is a cutting-edge solution that transforms customer conversations into valuable business insights in just minutes. By leveraging AI technology, Cresta provides users with data-driven strategic decisions and actionable suggestions to enhance critical results.

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Empowering Customer Service Agents with AI Insights - Cresta

Comcast Ventures Invests $125M in Cresta

Comcast Ventures recently participated in Cresta's $125M Series D funding round, showing confidence in Cresta's AI solutions for customer service.

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