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Cresta

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Revolutionizing Customer Care with Cresta: Harnessing AI for Unparalleled Support

Empowering Chat Agents with AI

Cresta for Care is a game-changer in the customer care industry, leveraging generative AI to revolutionize support interactions. By automating repetitive tasks and providing real-time guidance to chat agents, Cresta enables them to focus on delivering accurate and personalized information to customers in the moment. This revolutionary solution liberates agents from the constraints of conventional tools, enhancing productivity and improving customer satisfaction.

Transforming Customer Experience

Cresta's suite of intelligent features not only enhances chat care agents' productivity but also unlocks their knowledge potential. By harnessing the power of AI, Cresta enables managers to coach effectively, leading to improved performance and better customer outcomes. With Cresta, businesses can elevate their customer care solutions and achieve tangible business results, including increased NPS, reduced response times, and enhanced customer satisfaction.

Driving Business Success

Cresta's integration and seamless layering onto existing messaging platforms make it easy for businesses to enhance productivity and elevate customer care solutions. By utilizing features like Customer Insights, Topic Discovery, and Keyword Insights, businesses can discover unknowns and trends that lead to satisfied customers and rapid issue resolution. Additionally, Cresta's coaching tools, performance insights, and quality assurance features enable businesses to unlock the potential of their agents and transform their cost centers into revenue centers.

Boosting Agent Efficiency

Cresta's AI-powered features, such as Smart Compose & Suggestion, Auto Note Taking & Summarization, and OmniSearch & Knowledge Assist, save agents hours of typing and repetitive tasks. By improving agent productivity and eliminating after-call work, Cresta ensures that agents get it right the first time, every time. This not only improves the overall efficiency of customer support operations but also leads to better customer experiences and outcomes.

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Elevating Productivity and Customer Experience: United Airlines' Success with Cresta's Agent Assist

Challenges Driving Change

United Airlines faced challenges in optimizing the agent experience, enhancing customer satisfaction and loyalty, and improving overall operational efficiency. The need to transition more customer interactions to chat prompted them to seek generative AI solutions that could streamline workflows and elevate their customer service standards.

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Elevating Business Innovation with Ethical Intelligence at Cresta

Responsible AI at Cresta: A Commitment to Ethical Innovation

At Cresta, ethical AI is not just a buzzword but a fundamental principle guiding our approach to developing transformative business solutions. With a formal ISO 42001 certification, our dedication to ethical AI practices is evident. We prioritize trust, transparency, and the ethical use of AI to shape a more human-centric future.

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