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Cresta

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Unleashing Business Insights with Cresta's AI Analyst

Cresta Unveils AI Analyst for Unparalleled Speed

Cresta has recently launched its AI Analyst, a cutting-edge solution that empowers organizations to extract invaluable insights from customer conversations at unmatched speeds. By incorporating new agentic AI capabilities, businesses can now pose queries in natural language, enabling them to unlock previously hidden insights from their customer interactions.

ISO/IEC 42001 Certification Achieved by Cresta

Cresta stands out as the first contact center AI provider to attain ISO/IEC 42001 certification. This prestigious certification serves as a testament to Cresta's unwavering dedication to developing responsible AI solutions upheld by human-in-the-loop principles, exemplifying their commitment to ethical and transparent AI practices.

Cresta's Series D Funding Boosts Human-Centric AI Adoption

With a recent $125M Series D funding round, Cresta is poised to significantly enhance the adoption of human-centric AI within the contact center landscape. This substantial influx of capital will fuel the expansion of Cresta's current product portfolio, strengthen its go-to-market strategies, and facilitate the timely development of cutting-edge virtual agent technologies.

Real-Time Revenue Execution Platforms Leadership

Cresta's recognition as a leader in real-time revenue execution platforms by independent analysts underscores the company's market prominence. The Forrester Wave™ evaluation for Q2 2024 reinforces Cresta's position as a frontrunner in enabling seamless and robust revenue generation mechanisms in real-time, setting new standards for the industry.

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Revolutionize Your Contact Center with Cresta's AI Platform

AI-Native Solutions for Unmatched Business Insights

Cresta's AI-native solutions are designed to leverage advanced models trained on your specific data, ensuring unparalleled accuracy, depth, and real-time performance. By utilizing these cutting-edge solutions, businesses can significantly lower operating costs while driving revenue growth.

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Unleashing Business Insights with Cresta: Reports and Research Collection

State of Generative AI Report

Delve deep into the impact of generative AI in contact center operations with this detailed report. Learn about the acceptance of AI by contact center agents, the most impactful applications, and its transformative potential.

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Maximizing Business Performance with Cresta Conversational Intelligence Solutions

Cresta Conversation Intelligence

Cresta Conversation Intelligence aids in enhancing agent performance and operational efficiency through AI that comprehends the context and content of every conversation. This solution enables organizations to scale their operations effectively by leveraging advanced technology.

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Revolutionizing Customer Care with Cresta: Harnessing AI for Unparalleled Support

Empowering Chat Agents with AI

Cresta for Care is a game-changer in the customer care industry, leveraging generative AI to revolutionize support interactions. By automating repetitive tasks and providing real-time guidance to chat agents, Cresta enables them to focus on delivering accurate and personalized information to customers in the moment. This revolutionary solution liberates agents from the constraints of conventional tools, enhancing productivity and improving customer satisfaction.

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Elevating Productivity and Customer Experience: United Airlines' Success with Cresta's Agent Assist

Challenges Driving Change

United Airlines faced challenges in optimizing the agent experience, enhancing customer satisfaction and loyalty, and improving overall operational efficiency. The need to transition more customer interactions to chat prompted them to seek generative AI solutions that could streamline workflows and elevate their customer service standards.

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