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Empower Your Customers with Gainsight's Customer Education Solution

Introduction to Customer Education Solution

Gainsight's Customer Education solution is a robust Learning Management System (LMS) designed to help companies scale their customer training and education. By providing on-demand learning experiences, this solution caters to the modern customer's expectations for easily accessible and comprehensive education.

Quantify the Impact of Digital Customer Education

Digital customer education is a proven way to save valuable time and resources for businesses. With Gainsight's Customer Education solution, you can calculate the exact savings you can achieve by implementing digital customer education. Use their calculator to understand the tangible benefits this solution can bring to your organization.

Trusted by Leading Customer Education Teams

Gainsight's Customer Education solution is trusted by some of the leading customer education teams. It offers features like Course Creation, Academy Branding & Customization, Delivery & Learner Engagement, Analytics & Administration, and the ability to embed education in customer success motions.

Key Features of the Customer Education Solution

1. **Course Creation:** Use the built-in course authoring to create engaging courses optimized for all devices. Empower learners with custom certificates and make course administration simple. 2. **Academy Branding & Customization:** Customize your academy to match brand standards effortlessly. Create personalized learning experiences and deliver relevant content to different user roles. 3. **Delivery & Learner Engagement:** Group learners efficiently, motivate them with learning paths, and increase engagement using personalized messages. 4. **Analytics & Administration:** Track learning outcomes, seamlessly integrate learning data with existing tools, and optimize training programs continuously. 5. **Embed Education in CS Motions:** Streamline training for customer-facing teams, automate 1:1 trainings, reduce onsite training expenses, and sync learning data for informed decisions.

Customer Education Resource Hub

Explore Gainsight's Customer Education Resource Hub for curated resources, best practices, and expert tips on digital customer education. Whether you're new to this domain or looking to enhance your existing program, this hub has everything you need to elevate your customer education initiatives.

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Enhancing Customer Success through Product Alignment

Chapter 1: The Challenge of Customer Success Inside the Product

In most modern Software-as-a-Service (SaaS) organizations, there is a clear separation between the Product team and the Customer Success team. This divide can lead to operational inefficiencies, as each team has its own goals and dependencies on other teams. Breaking down these silos is crucial for improving overall efficiency and effectiveness. This chapter explores the common pain points faced by Customer Success teams, highlighting the importance of customer interactions within the product.

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Unlocking Professional Services Success with Gainsight: A Comprehensive Guide

Redefining Success in Professional Services Organizations

With the shift towards subscription and recurring-revenue models, Professional Services teams must redefine success. Success is no longer about finishing projects on time and under budget, but about delivering valuable outcomes for the customer. This evolution requires a focus on aligning with the client's business objectives and ensuring positive outcomes that drive success for both parties.

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Software AG Revolutionizes Customer Success with Gainsight's Solutions

Overview of Software AG's Transformation with Gainsight

Software AG, through its TrendMiner product, opted to enhance its digital customer success model using Gainsight's Customer Success (CS) and Product Experience (PX) solutions. This strategic shift aimed to deliver personalized experiences at scale, resulting in significant improvements in key metrics.

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