Introduction to General Terms of Service
Deliverect's General Terms of Service form the foundation of the agreement between the customer and Deliverect NV. These terms outline the rules and regulations governing the customer's access to and utilization of Deliverect Services and Deliverect Onboarding Services. By accepting these terms, the customer commits to complying with the specified guidelines, ensuring a smooth and efficient collaboration with Deliverect.
Deliverect Services and Add-Ons
Upon acceptance of the Terms, customers gain access to Deliverect Services after completing the onboarding process. These services, provided by Deliverect or its Affiliates, are tailored exclusively to meet the customer's needs. Customers may also opt for Add-Ons like 'Pickup Manager', 'Deliverect Kitchen Display', and 'Delivery Manager App' to enhance their experience. The fees and payment terms for Add-Ons are clearly defined in the quote issued by Deliverect, ensuring transparency and clarity in the transaction process.
Managing Deliverect Account and Service Updates
Customers are required to create a Deliverect Account and safeguard their Deliverect Credentials to prevent unauthorized access. Any suspected breach of confidentiality should be promptly reported to Deliverect. Additionally, Deliverect reserves the right to update, modify, or enhance Deliverect Services periodically. While minor updates are implemented without notice, significant changes impacting the services are communicated to customers with a 30-day notice period, ensuring transparency and seamless transitions.
Suspension Policy and Tier Program
Deliverect's suspension policy outlines the circumstances under which access to Deliverect Services may be temporarily revoked. Factors such as breaching Terms, security risks, fraudulent activities, or outstanding payments can lead to suspension. Moreover, Deliverect operates a tier program where different functionalities are grouped into distinct tiers, each offering varying features and pricing. Customers are informed about the tier details and functionalities available, allowing them to select the most suitable tier for their requirements.