Customer Success Manager
A Customer Success Manager provides dedicated insights and recommendations to boost your ecommerce strategies and achieve business goals. With proactive outreach and a personalized success plan, your Success Manager acts as an extension of your team, sharing best practices, new features, and platform updates to drive success.
Technical Account Management
Technical Account Managers offer ongoing post-launch support and advice, ensuring your store is optimized for growth and success. They help in resolving complex tech issues, developing integration strategies, and configuring custom functionality to your needs. With services like Technical Runbook, Escalation Management, and Technical Reviews, they act as your internal advocate at BigCommerce.
BigCommerce University
BigCommerce University provides specialized training to enhance operational efficiencies and maximize the potential of the platform. Offering Store Set Up and Management courses for non-technical users and Developer Certification for technical users, these training programs help users become experts in managing their stores, designing storefronts, and utilizing API environments effectively.
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