Support for Students
Students using Edsby can reach out to their school or teacher for any assistance needed in logging into or using the Edsby system. It's important to note that schools are responsible for managing students' access to the Edsby platform. Additionally, there are help files and videos available specifically designed for students to navigate through any challenges they might encounter while using Edsby.
Support for Parents
For parents looking for support with Edsby, the first point of contact should be the school office of their child or children. These offices can provide access to the Edsby system or assist with login issues and updating information. Schools and district personnel are in charge of setting up and managing parent access to the Edsby platform. Just like students, there are help files and videos tailored to parents to ensure they can effectively engage with the system.
Support for Teachers & School Admins
Teachers and school administrators can rely on their school or district help desks for any help related to the Edsby system. Each school or district has specific Edsby support contacts designated to handle support requests. It is advised to direct all Edsby support inquiries to these designated individuals for seamless assistance. There are dedicated help files and videos available for both teachers and administrators to enhance their understanding and utilization of the platform.
Designated Edsby Support Representatives
Organizations utilizing Edsby have access to designated support staff who specialize in handling and monitoring support tickets. These support representatives are equipped with the necessary tools and knowledge to efficiently address any technical issues, questions, or concerns that may arise while using Edsby. By utilizing this special support system, organizations can ensure prompt resolution of any platform-related issues, enhancing overall user experience.