Maximizing Uptime and Predicting Costs
EFI's Enhanced Service Program (ESP) for the EFI PrintSmith Vision ensures that your business is prepared for any situation. With a three-business-day response time, coverage for non-consumable parts, printer software and hardware updates, annual printhead exchanges, and support for Fiery proServer and/or Fiery XF, the ESP is designed to maximize your printer's uptime and make it easier to anticipate service and maintenance expenses.
Customized Options for Peace of Mind
With ESP, you have the flexibility to upgrade your response times based on your printer model and location, and add additional options to your contract for critical replacement parts coverage. This customization allows you to tailor the service agreement to meet your specific needs and ensure that your printer is always supported.
Comprehensive Coverage for Fiery proServer and Fiery XF
The ESP contract not only covers your EFI inkjet printer but also includes support for your Fiery proServer and/or Fiery XF software. With ESP, you benefit from all Fiery XF software updates, hardware support for Fiery proServer, and targeted response times for hardware escalations, failures, and business hours telephone and email support.
On-Site Emergency Service and 24/7 Technical Support
In case a problem cannot be resolved using available resources, EFI Field Service Engineers (FSEs) offer on-site emergency service based on your plan level and the nature of the issue. Additionally, online and phone technical support services are available 24/7, providing access to repair information, diagnostic tools, and real-time software/firmware updates.