Efficient and Timely Customer Support
EFI Reggiani printers are supported by a global network of local agents, distributors, and after-sales service centers, ensuring efficient and effective customer support. Our expert field service engineers (FSEs) are dedicated to providing you with timely assistance, process optimization, and application support to maximize uptime and productivity.
Comprehensive Support Services
We offer comprehensive support services to help you get the most out of your EFI Reggiani printer investment. From fast response times to around-the-clock coverage, we minimize downtime and production delays. Our support includes repairs, spare parts, field service, remote assistance and diagnostics, training, and service agreements. We are committed to supporting you throughout the entire product life cycle, from installation to maintenance operations, spare parts supply, retrofits, and upgrades.
Remote Assistance and Troubleshooting
Our remote assistance service ensures that 75% of the printer issues can be resolved online. We offer remote support through software like Teleassistance, Team Viewer, and Ewon. With local FSEs in key markets like Brazil, China, and the US, we provide 24/5 coverage to address your printer concerns swiftly and efficiently. If you encounter any issues, you can contact us through email or complete a form for prompt assistance.
Spare Parts Supply and Logistics
For spare parts needs, you can reach out to the EFI Reggiani Spare Parts Team via email or connect with our local service and logistic centers in various countries. Our global spare parts network in Portugal, Pakistan, China, India, Turkey, the US, and Brazil ensures that you have access to genuine parts for your EFI Reggiani printer, enhancing its performance and longevity.
Leading the Digital Imaging Transformation
EFI is at the forefront of the digital imaging transformation, offering scalable, digital, award-winning products that cater to diverse industries like packaging, textile, sign & display, and industrial printing. With a commitment to innovation and customer service excellence, EFI continues to drive the shift from analog to digital printing, empowering businesses to thrive in a digital-driven world.