Enhance Customer Experiences with eGain Virtual Assistant for Agents

eGain Virtual Assistant for Agents

Enhance Customer Experiences with eGain Virtual Assistant for Agents

Empower Customers with Integrated Knowledge

Integrating eGain Virtual Assistant for Agents with Adobe Experience Manager allows you to empower customers with seamless access to knowledge when and where they need it. By extending online customer experiences, you can connect customers to valuable insights offered by eGain Knowledge Hub™, enhancing their overall experience.

Advanced Knowledge Management Features

With eGain Knowledge Hub™ components for Adobe Experience Manager, content authors can easily incorporate advanced knowledge management features into web experiences. These features include AI-powered search, process guidance, dynamic FAQs, and more. Content authors can drag and drop pre-built eGain knowledge components to create rich, knowledge-powered web experiences.

Knowledge-Enabled Web Experiences

By leveraging eGain Virtual Assistant for Agents, knowledge that was previously used by agents can now be accessed by customers. This enables significant improvements in customer self-service effectiveness and adoption. Customers can access the most recent and updated knowledge through various components like Search, Article List, Article View, and Guided Help components.

Tailored Knowledge Presentation

One of the key benefits of using eGain Virtual Assistant for Agents with Adobe Experience Manager is the flexibility to point to multiple knowledge portals. This allows content authors to tailor the knowledge presented to diverse customer audiences, ensuring that the most relevant information is displayed. This tailored approach enhances customer satisfaction and engagement.

Innovation in 30 Days™ for Knowledge

eGain offers a risk-free, no-charge production pilot program called Innovation in 30 Days™ for Knowledge. This program allows organizations to knowledge-enable their web experiences, leveraging the power of eGain Virtual Assistant for Agents. By signing up for this program, businesses can unlock the full potential of their customer interactions and enhance overall customer satisfaction.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book a Meeting to Avail the Services of eGain Virtual Assistant for Agents

Enhancing Customer Engagement with eGain Virtual Assistant for Agents

Introduction to eGain Cloud

eGain Cloud is the industry's first cloud customer engagement software suite, offering top-rated solutions for social, mobile, web, and contact centers. With a track record of stringent security audits and a 99.9%+ aggregate uptime over 15 years, eGain Cloud ensures a reliable and scalable platform for businesses of all sizes.

Read article

eGain Virtual Assistant for Agents Best Practices

Introduction to eGain Virtual Assistant for Agents

eGain Virtual Assistant chatbots are AI-powered tools designed to enhance brand equity, reduce costs, and elevate customer service with personalized self-assistance. These chatbots are multilingual, seamlessly integrating with human interaction channels for a superior customer experience.

Read article

Enhancing Customer Service with eGain Virtual Assistant for Agents

Revolutionizing Customer Support with Virtual Assistants

eGain Virtual Assistant for Agents is a cutting-edge solution that revolutionizes customer support by providing AI-powered virtual assistants to assist agents in delivering exceptional customer service. These virtual assistants are designed to enhance agent productivity, streamline communication, and ultimately improve the overall customer experience.

Read article

Revolutionize Customer Service in Utilities with eGain Virtual Assistant for Agents

The Need for a Transformative Solution

In the utilities sector, providing efficient customer service is crucial, yet many consumers struggle to find answers on utilities websites or apps. This leads to lower overall CSAT levels and a negative digital experience. Gartner highlights that poor customer experience (CX) is a significant obstacle to digitalization success, with knowledge silos in organizations hindering CX improvement. Legacy knowledge management (KM) systems have fallen short, emphasizing the necessity for modernization.

Read article

Enhancing Customer Service with eGain Virtual Assistant for Agents

Meeting Customer Expectations in the Omnichannel Era

In today's business landscape, customers demand 24x7 service across various interaction channels. The eGain Virtual Assistant for Agents allows businesses to remember past interactions, provide consistent service, and create superior customer experiences.

Read article

Welcome to Knowledge Base!

KB at your finger tips

eGain Virtual Assistant for Agents