About Us
Project Cost Estimation
Blog
Token AiDOOS Wiki

Welcome to Knowledge Base!

KB at your finger tips

Book a Meeting to Avail the Services of eGain Virtual Assistant for Agents overtime

This is one stop global knowledge base where you can learn about all the products, solutions and support features.

Categories
All
CRM
Salesforce
ERP
SAP
Storage and Backups
Purestorage Netapp Nutanix
Cloud
AWS
Computing
IBM
Database
MongoDB MySQL PostgreSQL
DevOps
Docker Kubernetes Jenkins GitLab
Mobile
React Native Android
Web
React Angular PHP
Programming
Python
Products
CNC Software (Mastercam) 3D perception 7shifts ABB EV Charging Infrastructure Accelo Aconex (by Oracle) Act-On Actenum Scheduler Actico Compliance Suite ActiveCampaign Adapt Addepar Adobe Captivate Adyen AG Leader Agrivi AgriWebb Agworld Ahrefs Aidoc AIMS360 Akamai Kona Site Defender Algolia Alis by TalentGuard ALLDATA Repair Allscripts Alpaca Trading Altair HyperWorks Altium Designer AMOS Amplitude Anaplan Anessa Biofuel Optimization AppDynamics Applied Epic Applied Materials E3 Aptean ERP Aptean Food & Beverage ERP Aptima Aquatic Informatics’ WaterTrax Arable Arena Solutions PLM Articulate 360 Asana ASML Twinscan Aspen Plus Biochemical Process Modeling Aurora Solar AspenTech APC Athenahealth Atomwise Audiam Audiomovers AspenTech for Refining Autodesk AutoCAD Autosoft AspenTech Pharma Suite Asset Panda Aveva Marine AssetMark Aveva Pipeline Management AVEVA Process Engineering Suite AVEVA Refining Solutions AVEVA Unified Operations Center Avid Media Composer AVL eSuite AWS Ground Station AWS IoT Greengrass Azure IoT Central Azure Space Backbase BatchMaster ERP Benchling Bentley OpenFlows Bentley OpenRoads Bentley OpenUtilities Bentley Systems AssetWise Bentley Systems – OpenRail beonic BevSpot Bigbelly Smart Waste & Recycling System BigCommerce Automotive Bitly Bitmovin Blackbaud BlackBerry AtHoc Blackboard Learn BlackLynx Blend Blue Yonder WMS Bluebeam Revu Bohemia Interactive Simulations (BISim) Bosch Esitronic Diagnostic Bosch IoT Suite Braintree Bright Biomethane Brightpearl Bringg Browzwear Builder Prime Buildertrend BuildTools BWX Technologies' Nuclear Security Cabinet Vision Cadence OrCAD Cadence Virtuoso CAE Canvas LMS Cargowise One Carrier i-Vu CaterZen CattleMax CDK Global Celtx Cerner Pharmacy ChargePoint Cloud Services Charles River Development Check Point CloudGuard Checkout.com Cin7 Circularise Cisco Umbrella Classcraft ClearDATA ClearMetal ClickFunnels ClickUp Climate FieldView Clir Renewables Cloud Lending (Q2 Software) Cobb Accessport ComplianceQuest ComplyAdvantage Conducttr Conservis Continental Connected Vehicle Copper Coupa by LLamasoft CQG Integrated Client Creatio Creatio marketing CropNutrition CrowdStrike Falcon CyberSource Damarel Darktrace Dassault Systèmes CATIA Dassault Systèmes ENOVIA Dataminr DaVinci Resolve DealerSocket DealHub Decisive Farming Deliverect Deltek Costpoint Demandbase Denso EV Thermal Systems DeSL (Digital Enterprise Software) DigitalOcean DJI Ground Station Pro Docebo DrillPlan by Schlumberger DroneDeploy e-Builder Ecochain EcoVadis Edmentum Edsby EFI Live Tuning EFI Optitex EFI PrintSmith Vision Ellie Mae Encompass Ellucian Banner Elucidat Emerson Ovation Emerson Plantweb eMoney Advisor Enact Systems Enfusion Envestnet | Tamarac Epicor ERP Epicor Parts Network Esko ArtiosCAD Esko WebCenter ETQ Reliance QMS Everbridge eVinci™ Micro Reactor by Westinghouse Exostar SCM Fanuc Automation Fanuc Robotics FarmERP FarmLogs FieldAware Finacle Finastra Fusion FinQuery Flatiron Health FoodLogiQ Fortinet FortiGate FourKites Freshworks GDC Technology GE Digital APM GE Digital Plant Applications GE Digital Predix GE Healthcare FlexFactory GE Vernova Genscape Pipeline Solutions Geofeedia GeoSoftware Geotab GEP SMART Gerber Technology GetAccept Gorgias Greenbyte Energy Cloud Greenlight Guru GreenPrinter GreenSlate Guidewire Software Handshake HawkEye 360 Health Catalyst Herdwatch Hexagon Intergraph CAD Hexagon Manufacturing Intelligence Hexagon MSC Software Hexagon PPM Hexagon Safety & Infrastructure Hexcel HexPly Honeywell Enraf Tank Gauging Honeywell Forge Honeywell Forge for Chemicals Honeywell UOP Ecofining Houzz Pro HP Indigo Digital Press HP Tuners VCM Suite HubSpot CRM IBM i2 IBM Watson Health IFS Applications Illuminate Education Imprivata Indra Air Automation InEight Infor CloudSuite Food & Beverage Infor EAM Infor LN Infor WMS Inmarsat Fleet Data Instapage Insurity Intellect QMS Intergraph SmartMarine 3D Intex ERP Intuitive Surgical da Vinci IONOS Ironclad iSpring Suite John Deere Operations Center Johnson Controls Metasys Juro JustFood ERP Kahoot Kahua Kareo KBC Petro-SIM by Yokogawa Keap Kiinaxis RapidResponse Kinaxis RapidResponse Kisters WISKI KLA YieldStar Klaviyo Knewton Alta Kratos OpenSpace KUKA Robotics KUKA Smart Production Kustomer Landr LeadAngel LeanData Lectra Fashion PLM Leidos Integrated ISR Solutions Linode Lithium Balance BMS Lockheed Martin DiamondShield LogicGate Logility LogiNext Mile LuciadLightspeed (Hexagon) Luma Health Mahle Thermal Management Majesco Mallcomm MAM Software Autopart Manhattan TMS Manhattan WMS Mark43 MASS (Cohort plc) MasterControl Manufacturing Excellence MasterControl Quality Excellence Material Exchange McKesson Pharmacy Management MedeAnalytics Medidata Solutions Medtronic CareLink Medtronic Hugo RAS Mentor Graphics (Siemens) MetricStream Microsoft D365 SCM Microsoft Project MilliporeSigma BioContinuum MindTickle Mirakl Mitchell1 ProDemand MODS (Military Operational Decision Support) Moodle Moody’s Analytics Morningstar Direct MRI Facilities Management MuleSoft MyPath Nautilus Labs Navitaire nCino Nearpod Netafim NetApp Netwrix Auditor NextGen Healthcare NICE Actimize NICE Public Safety Nimble Nutshell Nuvation Energy BMS Nuvolo Office Furniture by Haworth Omnisend OneTrust OneWeb Satellite Services Onfleet Optibus Optimizely ONYX InSight Oracle E-Business Suite Oracle FLEXCUBE Oracle TMS Orion Advisor Tech OSISoft PI System Outgrow OVHcloud PagerDuty Palo Alto Networks Cortex XSOAR Palo Alto Networks Prisma Cloud PandaDoc Panorama Education Parrot Analytics Petrel by Schlumberger Philips HealthSuite PipelineManager by Atmos International Pipeliner CRM PitchBook Pix4Dfields Planet Labs Plex Systems PowerSchool PredictHQ Printavo Procore Project44 Proposify Prospera PTC Windchill Quantifi QuarkXPress Quipli Quorum Distribution Software R1 RCM Rackspace Rapyd ReCharge Reynolds and Reynolds Rightsline Riskalyze Roostify Runway ML S&P Capital IQ Sabre AirCentre Safefood 360 Saipher ATC SAP Defense & Security Sapiens CoreSuite Oracle Cloud SCM Oracle NetSuite Plex Manufacturing Cloud QbDVision Ramco Aviation MRO Suite RedTeam SAP EWM SAP Supply Chain Management SAS Analytics Schoology ScreenCloud Sensia Oilfield Monitoring and Control SentinelOne Serpstat Shift Technology Shift72 ShipBob ShipServ Shopify Plus Shopify Plus for Automotive Shotgun (by Autodesk) Siemens Simcenter Signal Sciences SimCentric Technologies SimCorp Dimension SimScale Simutech Multimedia Skedulo SkillMill by Interplay Learning Skyfii SkyWatch EarthCache Slingshot Orbital Smartsheet for Compliance Snapsheet Solutionreach Soyang Europe Green Materials Sparta Systems TrackWise Sphera Sustainability Management Spire Space Services Splunk Enterprise Security Splunk Industrial IoT Square for Retail StormGeo Stratasys 3D Printers Stripe STRIVR StudioBinder SUSE Swissport Symantec Endpoint Security (Broadcom) Synopsys TCAD Syntasa TalentLMS TankVision by Endress+Hauser Teladoc Health Tenable.io Terminus TexGen Thales CipherTrust Thales Manpack EW Suite Thales TopSky-ATC Thinkorswim Thryv Toast POS TotalEnergies Bio Lubricants TraceGains TraceLink Trimble Construction Trove TurnKey Lender Udemy for Business Unbounce Updox Validic Valmet DNA Automation System Varsity Tutors Veeva CRM Veeva MedTech Veeva Quality Veeva Vault Vendasta Veson Nautical IMOS Platform Viewpoint (by Trimble) Vimeo OTT Virbela Vizient VTS VWO Waste Management Open API by AMCS Waystar Wealthfront Wherefour WindRiver Helix Virtualization Platform WoodCAD|CAM Workday Student Worldpay Wrike Xactly Xerox Paper Recycling XOLV Xtime YCharts Yopto Zendesk Marketplace Zoho Zoho Inventory Zonos Zscaler Web-to-Print by Printful Zuppler ABB Robotics Solutions Alibaba Cloud ANSYS Composite PrepPost Apollo Autodesk BIM 360 Aventri BigCommerce Bizzabo Bloomberg Terminal BookBrush Brella Canva Pro Chartmetric Contentful edX EnergyHub EventPro Granular Helix Core iVvy Venue Management Joomag ManageArtworks MathWorks MATLAB Mobalytics Moocall On24 Pluralsight PressPad Prismm (All Seated) Reedsy RegFox SAP S/4HANA Amwell ANSYS Engineering Simulation Software Autodesk CFD AutoGrid Flex BetterUp Dassault Systèmes SIMULIA Evisort FlippingBook LabWare LIMS SAP TMS Amazon Augmented AI Aquarium V7 Dataloop Encord Encord Galileo Labelbox Voxel51 iMerit Ango Hub Multimodal AI Platform Canva Scalenut Hypotenuse AI Writer Copy.ai RELAYTO Amplience M1-project Imagine.io Aida Social Craftly.AI Typetone Describely Adobe GenStudio for Performance Marketing Astral Contents DashoContent Eden AI hair-style.ai PlanPost AI ZiNK AI Kore.AI Microsoft Copilot Genesys Cloud CX Synthflow Botpress Twixor Guru Qualified LivePerson Leena AI Autonomous Agent Voiceflow Replicant Conversica Rezolve.ai Dixa Assembled Zowie Level AI Moveworks Espressive, Inc. Haptik Rulai Cognigy.AI MeBeBot Intelligent Assistant Supervity Vozy HCL BigFix AEX ViaSay Kenyt Puzzel yellow.ai EVA.ai Verint Messaging Cresta Netomi Omind AiSDR Engagely.ai Floatbot Tiledesk FPT.AI Relevance AI Kindly Yuma AI CoSupport AI Joule AtomChat.io Enjo IntelePeer PolyAI Salesforge Vodex.ai Born Digital Hoory AI Nurix Overchat AI Spotlight.ai UneeQ Accenture Conversational AI Benedic chatbot IA Comm100 Chatbot eGain Virtual Assistant for Agents Fulkrum GPTBots.ai KNO Plus Moveo.AI Neople Qlary AI TailorTask Verint Intelligent Virtual Assistant Agent4 AIgent Atomicwork Clay Research Copilot.Live Cust Debales AI Conversion Agent FlashAI Remplo SeamlessGPT SearchUnify Virtual Assistant (SUVA) SideKick AI Taalk AI Talkdesk Turbo AI Agent Village AI Vinsi AI Wethos AI Wizr AI Studio You.com Deepgram Whisper Hour One Gladia Google Cloud Speech-to-Text Google Cloud Speech-to-Text Microsoft Custom Recognition Intelligent Service (CRIS) Mihup.ai BigHand Speech Recognition Amazon Transcribe Microsoft Speaker Recognition API Krisp ai voice detector Microsoft Bing Speech API Kaldi Resemble AI ArtPro Rev Sayint Speech Recognition API Synth Threads Voicify Azure Custom Speech Service Museum Space ResourceMate Speech to text Symbl.ai The Digital Ark Voicein Yugo (Speech-to-Text) Acapela VaaS GlobalLink Neon AI OneVoiceData Snips Spantel Hospital Direct Speechmorphing Telisma Voxpow Winscribe Speech Recognition ZipScribe AI Squared eMuseum Online Collections Software HeardThat Listener – Reliable Automatic Speech Recognition (ASR) MediaServicesIQ Neuro.net HeardThat

eGain Virtual Assistant for Agents

(Go to Product)

Enhancing Customer Engagement with eGain Chat Tools and Messaging Solutions

The Importance of Chat in Customer Service

Chat has become a crucial first point of engagement for customers, with digital channels such as live chat playing a significant role. According to Gartner, chat is an imperative channel for customer journeys to begin, especially on mobile devices and web platforms. The report emphasizes the importance of selecting the best approach for connected customer service experiences.

The Significance of Chat for Businesses

Research conducted by Gartner revealed that chat is among the top two preferred channels for customers, showcasing its relevance in business interactions. Furthermore, a Forrester consumer survey indicated that chat and cobrowsing activities lead other interaction methods by 24–31% in customer satisfaction ratings. These findings underline the essential role of chat in customer satisfaction and engagement.

Evolution of Chat Channels

Chat has evolved beyond text-based interactions to include audio chat, video chat, and messaging. Messaging-based chat is currently the fastest-growing channel for global brands, offering asynchronous communication that allows customers to interact conveniently over minutes and hours. Businesses can embrace proactive chat strategies to initiate customer conversations effectively and increase sales numbers.

eGain Chat and Messaging Products

eGain offers a range of chat and messaging products, including eGain Chat™, eGain Messaging Hub™, and eGain Cobrowse™. These tools empower agents to provide real-time assistance through text, audio, video chat, and messaging-based conversations. The hub architecture ensures seamless integration with various messaging channels to enhance customer service experiences.

Innovative Chat Solutions

eGain's Chat Thought Leadership resources delve into mobile chatting best practices, the benefits of messaging hubs, and customer service chat best practices. The company emphasizes the importance of leveraging chat, cobrowsing, and click-to-call collaboration to attract and retain customers effectively. By following best practices, businesses can significantly improve customer service outcomes.

Enhancing Customer Engagement

Cobrowse functionality offers a solution to handle long handle times, improve productivity, reduce shopping cart abandonment, and enhance overall customer experiences. Particularly during times of social distancing and remote work, cobrowsing can simulate in-person assistance effectively. By implementing cobrowsing strategies, businesses can boost customer engagement and satisfaction.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book a Meeting to Avail the Services of eGain Virtual Assistant for Agentsovertime

Enhancing Contact Center Agent Experience with eGain Virtual Assistant

Leveraging Generative AI for Customer Service Automation

Generative AI, combined with knowledge management, plays a critical role in automating customer service processes. By harnessing generative AI technologies, businesses can improve contact center agent augmentation, leading to enhanced customer interactions and operational efficiency.

Read article

Enhancing Outsourcing Efficiency with eGain Virtual Assistant for Agents

Multichannel Customer Service Solutions

Outsourcers play a pivotal role in managing various customer contact channels such as email and web collaboration. By leveraging eGain's expertise, leading Outsourcers have successfully met challenging service levels while ensuring cost-effective customer service through efficient email management.

Read article

Enhancing Customer Support with eGain Virtual Assistant for Agents

Proactively Delivering Trusted Answers

eGain Knowledge Hub™ for Genesys Cloud CX platform is embedded in the Genesys agent desktop and is highly rated by analysts and clients for proactively delivering trusted answers and personalized guidance to agents during customer conversations. Powered by AssistGPT™, this solution automates knowledge management tasks while maintaining business controls and ensuring compliance.

Read article

Enhancing Customer Engagement with eGain Virtual Assistant for Agents

Introduction to eGain Conversation Hub™

The eGain Conversation Hub™ has been recognized as a trend-setting product by KMWorld and has received top scores from Gartner and Forrester for digital customer engagement. This platform empowers businesses to interact with customers in a personalized, proactive, and intelligent manner across various digital touchpoints. It seamlessly integrates with telephony and is equipped with AI-powered features from the eGain AI Knowledge Hub and insights from the eGain Analytics Hub.

Read article

Enhanced Customer Support with eGain Virtual Assistant for Agents

Proactive Knowledge Delivery

The eGain Knowledge Hub™ for ServiceNow is embedded in ServiceNow's Agent Workspace or classic user interface, offering trusted answers and personalized guidance to agents in the flow of customer conversations. Powered by AssistGPT™, this solution automates knowledge management tasks while ensuring business controls and compliance. It addresses the top pain points of customer service like inconsistent answers and lack of knowledge among agents.

Read article