Revolutionize Customer Experience with eGain Virtual Assistant for Agents

eGain Virtual Assistant for Agents

Revolutionize Customer Experience with eGain Virtual Assistant for Agents

The Need for Better Customer Experience in Financial Services

In the rapidly evolving financial services industry, customer experience (CX) plays a pivotal role in driving business success. With the shift towards digital channels, the demand for excellent CX has surged. However, many financial institutions struggle to meet these expectations, leading to a decline in overall CX ratings over the past few years. Additionally, compliance costs have seen a significant increase since the 2008 financial crisis, further adding to the challenges faced by the industry.

The Solution: eGain Virtual Assistant for Agents

To address the pressing need for improved CX and operational performance, eGain offers the eGain Knowledge Hub™. Recognized by Gartner as the top technology for enhancing CX and employee experience, the Knowledge Hub™ revolutionizes knowledge management (KM) by unifying essential technology components. This innovative solution leverages AI, ML, and analytics to provide a comprehensive platform for content management, search methods, process guidance, personalization, and more.

Why Choose eGain

eGain boasts a track record of success with major banking institutions, delivering rich functionality out-of-the-box for immediate business value. Ensuring security and compliance, the platform adheres to industry standards such as PCI and HIPAA. With a focus on innovation, eGain offers risk-free production pilots to experience the solution firsthand. Backed by over two decades of domain expertise in KM and banking, eGain is a trusted partner for financial services leaders.

Enhancing Customer Engagement with eGain Virtual Financial Coach™

In addition to the Knowledge Hub™, eGain presents the Virtual Financial Coach™, a unique solution that automates financial wellness coaching at scale. By integrating knowledge, AI, analytics, and gamification, this turnkey offering enhances customer loyalty and wallet share. Its ability to provide personalized guidance ensures consistency in knowledge delivery and customer service, addressing common complaints among banking and insurance customers.

Success Stories with eGain

Financial institutions have witnessed tangible benefits from implementing eGain solutions. A federal credit union engaged millions of consumers through digital channels, delivering proactive experiences using eGain Conversation Hub™ and knowledge templates. Another multinational financial services provider saw a 36% increase in First Contact Resolution and a 40% reduction in training time. Similarly, a top-10 global bank improved advisor productivity by 15% with eGain's knowledge hub, showcasing the power of personalized guidance.

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eGain Virtual Assistant for Agents