Enhanced Support Experience
Ellucian Banner's Customer Center is a hub for personalized support resources, offering a seamless experience for users. From case management to training, software downloads, and documentation access, the platform caters to the diverse needs of users. The enhanced user interface and improved functionalities ensure a smooth navigation experience, making it easier for customers to find the support they need quickly and efficiently.
Innovative Features for Customer Success
The new Ellucian Customer Center offers innovative features designed to drive customer success. The quick search action, navigational experience, usability, and system enhancements are tailored to meet the evolving needs of users. From creating support cases to accessing defect, enhancement, and release information, the platform ensures that users are equipped with the necessary tools to address their queries effectively.
Managed Cloud Customer Benefits
For Managed Cloud customers, the new features in the Customer Center streamline the support process. With an overview of specific features dedicated to Managed Cloud customers, the platform aims to provide a seamless and efficient support experience. These enhancements cater to the unique requirements of Managed Cloud users, ensuring that they have access to all the necessary resources for successful system management.
Seamless Support Journey
Ellucian Banner's Customer Center simplifies the support journey for users through its comprehensive features and user-friendly interface. From signing in to accessing support, opening cases, updating information, and managing cloud change requests, the platform offers a seamless experience at every step. The platform's focus on customer success is evident through its user-centric design and commitment to empowering users with the tools they need for effective system management.