Elevate Your Customer Experience with Engagely.ai's Total CX Platform

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Elevate Your Customer Experience with Engagely.ai's Total CX Platform

Transforming Customer Experience with Total CX Automation

Customer experience plays a crucial role in the success of any business, especially as it scales. Engagely.ai's Total CX Platform offers a blend of AI and human intelligence to revolutionize customer experience with automation. By leveraging this platform, businesses can build a loyal customer base, save resources, reduce churn, and enhance employee efficiency throughout the enterprise.

The Key to Scalable Growth: CX Automation with Engagely

Engagely's CX automation allows businesses to streamline their customer journeys for scalable growth. This process involves identifying and designing AI-powered bots tailored to specific customer needs, training these bots efficiently with a proprietary NLP engine, automating end-to-end journeys to prioritize customer issues, integrating the bots seamlessly with backend systems, deploying the solution on preferred cloud platforms, and providing support and recommendations based on customer behavior.

Unleashing the Power of Engagely.ai's Platform

Engagely's platform provides a comprehensive set of tools to transform customer support and experience. From Intelligent Virtual Assistants (IVA) for automating support workflows to Contact Center Automation with Intelligence, the platform stands out due to its no-code capabilities, pre-trained NLP engine, rich knowledge base, seamless integrations, robust analytics, multilingual support, omnichannel features, banking-grade security, and efficient live agent handoffs.

In-Depth Analysis for Enhanced Decision-Making

Engagely's platform offers custom dashboards for real-time analysis of data, including leads collected, customer feedback, NPS scores, query handling, and agent performance. These insights empower businesses to improve customer experience, increase goal completion rates, and make informed AI-driven decisions based on conversational history.

Empowering Industries Across the Board

With solutions tailored for industries like banking, financial services, insurance, travel, healthcare, education, telecom, logistics, retail, ITES, and securities, Engagely's platform offers a versatile approach to customer experience transformation. Its array of solutions spanning voice automation, chat automation, email bots, WhatsApp for Business, and more cater to diverse industry needs.

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Enhancing Customer Experience with Engagely's Unified Communication Cloud

Empowering Seamless CX Across Channels

Engagely's Unified Communication Cloud empowers businesses to support their customers effortlessly across modern enterprise channels and devices. By ensuring flawless consistency and efficiency, this AI-powered solution leads to a 40% improvement in CSAT, 30% boost in agent productivity, 65% enhancement in query resolution, and a 75% reduction in costs.

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Optimizing ITSM Automation with Engagely.ai

Unleash The Potential Of ITSM Automation

Engagely.ai helps organizations provide on-demand, self-serve IT support experiences for employees, allowing IT professionals to focus on high-value tasks. With Engagely's ITSM automation, you can optimize your IT operations and processes, leading to improved resolution times, enhanced operational efficiency, and significant cost savings.

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Revolutionizing Customer Engagement with Engagely.ai

Transforming Customer Experience

Engagely.ai's conversational AI platform offers a revolutionary approach to customer engagement. By automating and personalizing customer interactions, businesses can elevate their customer experience to new heights. The platform's proactive customer journey management ensures that every engagement is meaningful and tailored to individual needs.

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Centralizing Knowledge Management with Engagely AI

Impact of AI-based Knowledge Management on Business Operations

Engagely AI's knowledge management solution revolutionizes business operations by achieving a 63% improvement in query resolution, a 63% decrease in average handling time (AHT), and a remarkable 95% accuracy in automatized knowledge flow. With a significant 62% drop in call transfers, organizations benefit from streamlined and efficient processes.

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Empower Your CX with Engagely.ai's Drag and Drop Chatbot Builder Platform

Simplified Bot Building Process

Engagely.ai offers a seamless drag-and-drop bot builder platform that provides users with full control over the chatbot building process without the need for coding. This simplifies the creation of fully-functional bots from scratch, allowing users to define trigger points, actions, and conditions easily. By eliminating the necessity to write any code, Engagely ensures that automation becomes accessible and convenient for users.

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